Experience

TDS Gift Cards

• United States
• Financial Services
• 1 - 100 Employee

• Digital Partner Analyst

  • Jun 2021 - Present

  • Lead business analyst managing all transactional aspects of the Topps Digital Services digital partner settlement platform and related business operations • Refining internal analysis by leveraging the internal reporting system to create operational efficiencies • Developing new global settlement on-boarding processes that will be common across all digital partners • Lead business analyst managing all transactional aspects of the Topps Digital Services digital partner settlement platform and related business operations • Refining internal analysis by leveraging the internal reporting system to create operational efficiencies • Developing new global settlement on-boarding processes that will be common across all digital partners



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Operations Analyst IV

  • Feb 2019 - Jun 2021

  • Perform all functions related to delivering loans to Fannie Mae, Freddie Mac, and Ginnie Mae• Analyze and resolve pooling and delivery software edits in order to keep loans in designated pools• Create and maintain databases and management reports, interpreting data and identifying trends• Analyze business issues and makes recommendations to maximize operational efficiency, quality and compliance

• Research Remediation Analyst I

  • Apr 2016 - Feb 2019

  • Research and resolve escalated inquiries and complaints requiring special handling that may have been forwarded by management, vendors, or senior business leaders• Create, organize, and analyze daily production and status reports for upper management• Subject matter expert who provides team leadership, work direction, and training to staff• Project lead responsible for developing, testing, and implementing new processes and procedures while providing feedback on improvements

• Loan Servicing Specialist IV

  • Sep 2013 - Apr 2016

  • Communicate errors, status, and information requests with underwriters, specialists, closers, and external vendors such as title companies and foreclosure attorneys• Create modification documents including thorough review of files, running evaluation tools, and understanding program guidelines• Complete loan level research, providing summaries and responses to management inquiries, and participating on special project assignments• Excellent attention to detail and proven accuracy shown by high quality percentages each month

• Loan Servicing Specialist III

  • Mar 2012 - Sep 2013

  • Managed resource employee via Randstad Staffing Company• Responsible for payment processing, check disbursements, imaging and document management• Researched, created, and corrected moderately complex loan servicing processes and related records such as assignments of mortgage• Contacted a variety of internal and external contacts to obtain and validate information



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Membership Sales Advisor

  • Feb 2011 - Dec 2011

  • Contributed to achieving club membership goals by meeting and exceeding personal new member enrollment targets and supported fellow advisors in a true team environment • Generated leads and inspired guests to purchase memberships and created an outstanding member experience • Contributed to achieving club membership goals by meeting and exceeding personal new member enrollment targets and supported fellow advisors in a true team environment • Generated leads and inspired guests to purchase memberships and created an outstanding member experience



Mosaic

• France
• Environmental Services
• 1 - 100 Employee

• Merchandising & Sales Specialist

  • Jul 2010 - Feb 2011

  Sales Specialist (Blockbuster Video): • One out of ten sales specialists located throughout the nation working on a special project • Educated customers on the integrated features and benefits of our client's brand and product line Merchandising Specialist (Best Buy): • Learned innovative and best-in-class merchandising solutions supported by strategic thinking Sales Specialist (Blockbuster Video): • One out of ten sales specialists located throughout the nation working on a special project • Educated customers on the integrated features and benefits of our client's brand and product line Merchandising Specialist (Best Buy): • Learned innovative and best-in-class merchandising solutions supported by strategic thinking



Minnesota Timberwolves

• United States
• Spectator Sports
• 200 - 300 Employee

• Game Operations Intern

  • Oct 2009 - Apr 2010

  • Assisted in game day set-up including banners, cannon streamers, on-court props, halftime details, booths, giveaways • Assisted in coordinating court crew, national anthem, on-court contests, Crunch, dunk team, halftimes, T-shirt gun, and other in-arena activities • Assisted in set-up, teardown, and staffing of skyway level entertainment • Assisted with promotional and entertainment video shoots • Assisted Marketing Department and Corporate Account Executives with various projects • Assisted in game day set-up including banners, cannon streamers, on-court props, halftime details, booths, giveaways • Assisted in coordinating court crew, national anthem, on-court contests, Crunch, dunk team, halftimes, T-shirt gun, and other in-arena activities • Assisted in set-up, teardown, and staffing of skyway level entertainment • Assisted with promotional and entertainment video shoots • Assisted Marketing Department and Corporate Account Executives with various projects



YMCA of Greater Saint Paul

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Camp Counselor

  • May 2008 - Sep 2008

  • Taught and led groups of 10 to 15 kids each week by coordinating and developing weekly teaching activities and games • Assisted with prospect calls, mailings, and meetings while generating strong customer relationships • Taught and led groups of 10 to 15 kids each week by coordinating and developing weekly teaching activities and games • Assisted with prospect calls, mailings, and meetings while generating strong customer relationships



Nielsen

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Analyst

  • Aug 2007 - Sep 2007

  • Analyzed traffic patterns in clients’ retail locations and gained understanding of marketing, sales, and retailers’ objectives • Developed marketing solutions supported by strategic thinking and multi-faceted analysis in order to help increase sales revenue and brand awareness • Analyzed traffic patterns in clients’ retail locations and gained understanding of marketing, sales, and retailers’ objectives • Developed marketing solutions supported by strategic thinking and multi-faceted analysis in order to help increase sales revenue and brand awareness