Experience

Head Injury Association

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Program Manger of Community Based Services

  • May 2010 - Present

  • Oversees Independent Life Skills Training Department and The Service Coordination Department. • Works closely with Department Heads and Executive Cabinet to provide effective oversight for specific aspects of departmental operations, including key department and project operations metrics to make recommendations for proactive adjustments to policy and procedures. • Conducts research and strategic planning functions, analyzes trends and makes recommendations for staffing adjustments and… Show more • Oversees Independent Life Skills Training Department and The Service Coordination Department. • Works closely with Department Heads and Executive Cabinet to provide effective oversight for specific aspects of departmental operations, including key department and project operations metrics to make recommendations for proactive adjustments to policy and procedures. • Conducts research and strategic planning functions, analyzes trends and makes recommendations for staffing adjustments and personnel assignments. • Monitors program goals and objectives and implements measures to enhance the quality of directive services. • Applies professional knowledge to help plan, implement and supervise 2 comprehensive programs that promotes positive growth and development. • Maintained supervision of over 20 staff members while providing fiscal oversight for program budgets and facility management. • Gained deep knowledge and understanding of all program related federal and state rules, and requirements. • Project management experience including the ability to manage multiple projects and prioritize deadlines simultaneously.

• Program Manager of Independent Life Skills Training

  • Feb 2018 - Dec 2021

  * Oversee the Independent Living Skills Training Program and Department * Supervises 20 + staff that provides services to over 60 participants * Provide ongoing staff training and ensures compliance within Department of Health Regulations * Creates and implements individual goal plans * Completes functionally based assessments and make clinical recommendations based on the assessments * Oversees the care and oversight of TBI population (Accidental injury, Dementia… Show more * Oversee the Independent Living Skills Training Program and Department * Supervises 20 + staff that provides services to over 60 participants * Provide ongoing staff training and ensures compliance within Department of Health Regulations * Creates and implements individual goal plans * Completes functionally based assessments and make clinical recommendations based on the assessments * Oversees the care and oversight of TBI population (Accidental injury, Dementia, Alzheimer's, Stroke, etc.) * At least monthly supervision with individual staff to review caseload and discuss concerns * create and conduct interactive training programs for staff

• Quality Assurance Coordinator/Certified Investigator

  • May 2016 - Feb 2018

  • Assist in the development and updating of agency wide policies and procedures; ensuring that all polices and procedures conform to agency philosophy, OMRDD and Department of Health regulations. • Perform internal audits of all residential and day habilitation programs for people with traumatic brain injuries and developmental disabilities. • Completed full investigations for Medicaid fraud, allegations of abuse and neglect, theft of personal funds and other reportable… Show more • Assist in the development and updating of agency wide policies and procedures; ensuring that all polices and procedures conform to agency philosophy, OMRDD and Department of Health regulations. • Perform internal audits of all residential and day habilitation programs for people with traumatic brain injuries and developmental disabilities. • Completed full investigations for Medicaid fraud, allegations of abuse and neglect, theft of personal funds and other reportable incidents. • Write investigative reports and summaries for each incident investigated. • Responsible for the generation of trend reports of incidents for Department of Health on a quarterly and annual basis. • Serve on the Incident Review Committee monthly. Ensure the implementation and follow up of committee recommendations. Responsible for completing IRC meeting meetings and tracking all DOH incidents

• Department of Health Service Coordinator

  • May 2010 - May 2016

  * Experience providing Service Coordination and information, linkage and referrals regarding community-based services for individuals with traumatic brain injury. * Responsible for analyzing clients’ requirements for housing, and completing all necessary paper work to obtain a Department of Health Subsidy, in addition to providing cost effective services for 17 people within strict state and federa lguidelines. * Maintain continuous communication and advocacy with individuals… Show more * Experience providing Service Coordination and information, linkage and referrals regarding community-based services for individuals with traumatic brain injury. * Responsible for analyzing clients’ requirements for housing, and completing all necessary paper work to obtain a Department of Health Subsidy, in addition to providing cost effective services for 17 people within strict state and federa lguidelines. * Maintain continuous communication and advocacy with individuals, family, service providers and medical professionals to coordinate client care. * Conduct regular meetings with the individuals to ensure quality of satisfaction with services. * Facilitate Clinical Team Meetings semi annually, write and update Revised Service Plans (RSP’s) and calculate budget of waiver providers/cost per unit of service. * Prepare monthly case notes as required by DOH regulations  Educated people regarding available resources and provide timely follow up for individuals interested in enrolling in waiver services.

• Admissions Coordinator

  • Jul 2010 - Jul 2011

  * Responsible for screening and enrolling individual into services requested, either through the Department of Health, or OPWDD. * Educated people regarding available resources and provide timely follow up for individuals interested in enrolling in waiver services.



Resstar Hospitality

• Office Manager/Client Relations Liaison

  • Nov 1999 - Aug 2008

  * Coordinated meetings, payroll administration, pre-screening job applicants, public relations and marketing. * Managed finances using QuickBooks including, billing, accounts payable, taxes and payroll  * Coordinated meetings, payroll administration, pre-screening job applicants, public relations and marketing. * Managed finances using QuickBooks including, billing, accounts payable, taxes and payroll