Experience

No Fault LLC
• United States
• Recreational Facilities
• Project Manager

  • Jan 2019 - Present

Ameraseal, LLC
• United States
• Oil and Gas
• 1 - 100 Employee
• Warehouse Specialist

  • Feb 2018 - Dec 2018


Savard Labor & Marine Personnel

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Purchasing & Administration @ T.T. Barge

  • Mar 2017 - Jan 2018

  Performs receiving function of all material shipped to the Warehouse Records all material received at the Warehouse in receiving database Arranges all shipments for material leaving the Warehouse Records shipment of all material leaving the Warehouse in shipping database Responsible for maintaining warehouse inventory in designated inventory database Responsible for processing invoices (reconciliation) and purchase orders Arranges repair of material returned to warehouse by selecting repair vendors, cross-referencing quotes, and arranging pick-up or delivery to vendor’s facility Maintain digital records of repair work Arranges hot shot deliveries for emergency and critical needs shipments Load and unload delivery trucks Responsible for general maintenance of facility and upkeep of grounds Show less



Fiestas Party

• Mexico

• Warehouse Administrator

  • May 2014 - Mar 2017

  Responsible for all Shipping and Receiving material out of the Warehouse Responsible for Warehouse Inventory Assist with Material Purchases as directed by Buyer Responsible for General Maintenance of the Facility Responsible for assisting customers in their personal purchase Responsible for all Shipping and Receiving material out of the Warehouse Responsible for Warehouse Inventory Assist with Material Purchases as directed by Buyer Responsible for General Maintenance of the Facility Responsible for assisting customers in their personal purchase



Focus Services

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Quality Assurance

  • May 2014 - May 2016

  Repossible of the Training & Quality Assurance department, with a focus on quality, adherence, customer satisfaction and cost saving measures for all call center business unitsAssist human resource with payrollResponsible to have a team of 10 agents on target (Schedule adherence, Monitored calls per week, Average feedback time and effective feedback)Responsible to have weekly meetings with 10 Sales supervisor in order to provide updates and metrics for their teams

• Customer Service Sales Support

  • Feb 2014 - May 2014

  Responsible to answer all incoming call from customer or hotels front deskResponsible to book hotels rooms for customers and and provide all amenities and cancellation policyAssist customers to reserve rooms for events and block a rooms.Maintain key metrics (Average handle time, hold time, schedule adherence, close rate 40% and cancellation rate below 5%)



TELUS International Central America

• Canada
• Telecommunications
• 700 & Above Employee

• Tech Support @ Comwave

  • Aug 2012 - Feb 2014

  Responsible to answer all incoming calls from customers with internet connection issues Responsible to help customer with their internet problems due to first time connection, intermittent connection or no connection by following troubleshooting steps like power cycle, ground coaxial cable, check RJ45 or RJ11 when user have VOID device, check if user is connecting the modem router in the correct coaxial outlet, checking if the customer device was wifi compatible, if the computer was connected correctly RJ45 connection, pin reset, remote access to their computer to check VOIP or modem router configuration Dispatch outside techs to fix their issues when all the basic troubleshooting did not work Note customer account of all the troubleshooting process he pass through in case customer have the same issue avoid repeating the same back again and provide a faster solution like dispatch an outside technician and replace the modem. Responsible to comply all metrics (First call resolution, detail note the account, schedule adherence and average handle time) Show less



SkyCom Call Center

• Quality Assurance Supervisor @ Yourtel & Terracom

  • Jan 2010 - Aug 2012

  Responsible of the Training & Quality Assurance department, with a focus on quality, adherence, customer satisfaction and cost saving measures for all call center business unitsAssist human resource with payrollResponsible to have a team of 5 agents on target (Schedule adherence, Monitored calls per week, Average feedback time, effective feedback and auto fails)Responsible to have weekly meetings with 5 Sales supervisor in order to provide updates and metrics for their teamsAssist training department with procedures, updates and metrics Show less

• Customer service @ Yourtel & Terracom

  • Jan 2009 - Dec 2009

  Responsible to answer all incoming calls from customer applying for new government assistance phonesAssist customers with concerns about their minutes left, new applications, provide requirements to apply for a free phoneResponsible to comply all metrics (Handle time, hold time and schedule adherence)



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Representative

  • Jun 2006 - Jan 2009

  Responsible to answer all incoming calls regarding the purchase of technology, laptops, desktops, handhelds, software and printers Comply all metrics, close rate of 40%, revenue of 100k per month, margin, schedule adherence 95% and cancellation rate below 5% Responsible to answer all incoming calls regarding the purchase of technology, laptops, desktops, handhelds, software and printers Comply all metrics, close rate of 40%, revenue of 100k per month, margin, schedule adherence 95% and cancellation rate below 5%