Experience

Klemtek Media
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Web Designer

  • Feb 2022 - Present

CENTOR STUDIO
• Costa Rica
• Graphic Design
• 1 - 100 Employee
• Brand Designer - Founder

  • 2006 - Present


Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Manager

  • Mar 2017 - Dec 2020

  In Amazon I found my other passion: helping others develop their potential, and that’s the reason why I worked on my career path and got promoted to manager. There I truly developed my potential as a leader. In Amazon I found my other passion: helping others develop their potential, and that’s the reason why I worked on my career path and got promoted to manager. There I truly developed my potential as a leader.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Customer Service Specialist

  • Nov 2013 - Mar 2017

  Since I started working on Amazon I decided to take this as a learning experience that would help me develop my career. I learned the high standards of Amazon, how to delight customers with a great experience, how to apply the leadership principles to almost everything I do. My favorite leadership principle is Customer Obsession because that's where everything starts, that's the core of the rest of the principles. Since I started working on Amazon I decided to take this as a learning experience that would help me develop my career. I learned the high standards of Amazon, how to delight customers with a great experience, how to apply the leadership principles to almost everything I do. My favorite leadership principle is Customer Obsession because that's where everything starts, that's the core of the rest of the principles.



SYKES Costa Rica

• Costa Rica
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jan 2011 - Dec 2011

  This was the first time I worked at a call center. Here I started to learn about how to help customers while providing the best experience. Here I definitely developed my skills of working under high pressure. This was the first time I worked at a call center. Here I started to learn about how to help customers while providing the best experience. Here I definitely developed my skills of working under high pressure.



CVFirm

• Cabo Verde
• Public Safety
• 1 - 100 Employee

• Legal Assistant

  • Jan 2008 - Dec 2008

  I was a legal assistant at the biggest firm in the south of Costa Rica. There I started to learn the benefits of being organized and having a systematic approach to services. I also started to develop a taste for learning about law and how to properly apply it to each scenario. My job was to assist the lawyer in charge of registering new companies into the Costa Rican National Registry. I was a legal assistant at the biggest firm in the south of Costa Rica. There I started to learn the benefits of being organized and having a systematic approach to services. I also started to develop a taste for learning about law and how to properly apply it to each scenario. My job was to assist the lawyer in charge of registering new companies into the Costa Rican National Registry.