Experience

Citrus Systems
• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Specialist 2 line

  • Jul 2023 - Present


likesoft24

• Türkiye
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Dec 2022 - Present

  — Registering applications in the processing system; — Assist in maintaining the customer service knowledge base; — Providing user consultations; — Testing new functionality in order to understand its work; — Classifying infections into categories; — Working with MS Windows 7-11 (User Help); — Reproducing custom error scenarios for analysis. — Registering applications in the processing system; — Assist in maintaining the customer service knowledge base; — Providing user consultations; — Testing new functionality in order to understand its work; — Classifying infections into categories; — Working with MS Windows 7-11 (User Help); — Reproducing custom error scenarios for analysis.



I2CRM

• Panama
• Business Consulting and Services

• Technical Support Specialist

  • Mar 2023 - Aug 2023

  — Helping clients solve business challenges - answering questions in the helpdesk and CRM, taking incoming calls, explaining product features, and resolving issues; — Raising an alert in case of critical problems in the product infrastructure; — Interacting with various departments within the company to address client issues; — Improving the current knowledge base for clients; — Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients; — Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system; — Providing daily reports to the manager on completed tasks. Show less



Yandex Practicum

• Russian Federation
• Higher Education
• 700 & Above Employee

• QA Engineer

  • Sep 2022 - Feb 2023

  I possess the following skills: — Applying test design techniques; — Compiling test documentation, including test plans, test — cases, checklists, and bug reports; — Working with Chrome DevTools; — Composing SQL queries; — Working with Postman and Charles; — Working with bug tracking systems; — Reading and analyzing logs; — Conducting regression and integration testing. I possess the following skills: — Applying test design techniques; — Compiling test documentation, including test plans, test — cases, checklists, and bug reports; — Working with Chrome DevTools; — Composing SQL queries; — Working with Postman and Charles; — Working with bug tracking systems; — Reading and analyzing logs; — Conducting regression and integration testing.



ГБУ МАЦ

• Ukraine
• Wholesale

• Lead System Administration Specialist

  • Jan 2022 - Sep 2022

  — Dealing with incoming calls; — Registration of applications in the information system; — User consultation; — Classification of requests by category; — Work with OS MS Windows 7/10 (help for users); — Record keeping of equipment; — Moving, connecting and setting up office equipment and office equipment; — Repair and diagnostics of computer equipment and office equipment; — Replacement of consumables in office equipment; — Work in Active Directory (creation, modification, deletion of account). Show less



DataLine Co., Ltd

• Russian Federation
• Information Technology & Services
• 1 - 100 Employee

• 1st line technical support engineer

  • Jan 2022 - Apr 2022

  — Control the queue of applications; — Solve typical incidents and fulfill typical requests for maintenance of customer information systems in accordance with SLA in 24x7 mode; — Provide a report on the shift; — Monitoring of information infrastructure operation; — Working with cloud systems; — Working with AD. — Control the queue of applications; — Solve typical incidents and fulfill typical requests for maintenance of customer information systems in accordance with SLA in 24x7 mode; — Provide a report on the shift; — Monitoring of information infrastructure operation; — Working with cloud systems; — Working with AD.