Experience

LUXOME

• India
• Furniture
• 1 - 100 Employee

• Customer Service

  • Apr 2022 - Jan 2023

  Sole customer service representative for fast growing e-commerce company Provides customers knowledge of luxury products online and over the phone Directly resolves customer concerns, product issues, and shipping delays Sole customer service representative for fast growing e-commerce company Provides customers knowledge of luxury products online and over the phone Directly resolves customer concerns, product issues, and shipping delays



Postmates Inc.

• Software Development

• X Operations

  • Sep 2020 - Jan 2021

  In the field support with “Serve” delivery robots Ensure quality and safety are maintained in day to day operations In the field support with “Serve” delivery robots Ensure quality and safety are maintained in day to day operations



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Expert

  • Mar 2018 - Aug 2020

  Consistently delivered 4 - 6 appointments per hour Maintained a Net Promoter Score of 80% Certified to repair iOS devices and troubleshoot software & hardware Empowered customers to be confident with technology through education Used empathy to resolve complex customer issues

• Trainer

  • Feb 2016 - Mar 2018

  Facilitated training for peers in groups of 40 or more Taught Apple culture and values while onboarding new employees Mentored tenured employees by setting goals and providing feedback Identified areas of the business where additional training was needed

• Specialist

  • Jun 2011 - Mar 2018

  Maintained a Net Promoter Score of 90% Developed personalized solutions that addressed unique customer needs Collaborated with peers to innovate the customer journey Maintained awareness of evolving policies, procedures, and industry trends



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Host

  • Mar 2010 - Dec 2010

  Prioritized safety-critical decisions while operating “Expedition Everest” Prioritized safety-critical decisions while operating “Expedition Everest”

• Attractions Host

  • Jun 2009 - Jan 2010

  Disney College Program Balanced hourly ride capacity goals and guest experience at “Toy Story Mania” Performed a scripted attraction at “The Magic of Disney Animation” Disney College Program Balanced hourly ride capacity goals and guest experience at “Toy Story Mania” Performed a scripted attraction at “The Magic of Disney Animation”

• Attractions Host

  • Sep 2007 - May 2008

  Disney College Program Intimately interacted with guests while operating “The Haunted Mansion” Disney College Program Intimately interacted with guests while operating “The Haunted Mansion”