Experience

SJA Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Systems Administrator

  • Sep 2023 - Present


Marceco

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Services Administrator

  • Jul 2022 - Sep 2023

  Grand Rapids, Michigan, United States Responsible for all implementation, troubleshooting and maintenance of network infrastructure. Primary developer for internal inventory software utilizing ReactJS, CSS, and ASP.NET/C# Responsible for Server performance, vulnerability/security, and ITSM Metrics and KPI’s Assist in managing ETL / SSIS jobs for data transformation and data integrations. Support of varying technologies, including Hyper-V 2008R2 - 2022, Microsoft Exchange/Active Directory/SQL, Microsoft M365, Azure AD



JR Automation

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• System Administrator

  • Nov 2021 - Jul 2022

  Holland, Michigan, United States Directly managed three System Technicians to SLA standards Support of varying technologies, including Hyper-V 2008R2 - 2022, Microsoft Exchange/Active Directory/SQL, Microsoft M365, Azure AD Managed and maintained on prem phone gateways for Skype for Business and Teams voice Maintained Door Access Security System (ISONAS, BlueAccess) Responsible for installing and repairing all Door Reader, Door Strike, Maglock, Request to Exit hardware

• MSP Service Manager

  • Jul 2020 - Nov 2021

  United States MSP Service Manager Responsibilities: Directly manage 5 System Administrators level 1-3 to SLA standards Manage and maintain accountability of the service delivery team Ensure team utilization and efficiency meets company standards Oversee service scheduling, escalation and client satisfaction Assist in sustaining and growing client relationships

• Remote Support Specialist

  • Jan 2019 - Jul 2020

  United States Remote Support Specialist Responsibilities: Reviewed and documented system infrastructure and developed improvement strategies Troubleshoot system software, hardware and connectivity issues Support end-users with assistance and training Dispatched Tech's to client sites Ensured that client expectations were met to the proper SLA

• Centralized Services Administrator

  • Sep 2016 - Dec 2018

  United States Centralized Services Administrator Responsibilities: Maintaining antivirus, backup software and patching for all clients Rebuilt and maintained SJA's on-premise Automate server Developed scripts and automation to drive efficient management of client networks Maintained SJA company applications and network



Brigade Fire Protection

• United States
• Construction
• 1 - 100 Employee

• Pipe Fabricator

  • Nov 2015 - Apr 2016

  Belmont, Michigan



PNC

• Travel Arrangements
• 1 - 100 Employee

• Universal Banker

  • May 2015 - Nov 2015

  Grand Rapids



Best Buy

• Retail
• 700 & Above Employee

• Full Time Associate

  • Oct 2014 - May 2015

  Greater Grand Rapids, Michigan Area Created visual marketing with efficiency. Had a continual knowledge of sales and promotions. Contacting other stores locations for merchandise availability. Prioritized helping customers above completing routine tasks in the store.