Alex Hopper

Help Desk Technician at On Demand Pharmaceuticals Inc
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Columbia, Maryland, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.
You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CompTIA A+
    CompTIA
  • CompTIA Network+
    CompTIA

Experience

  • On Demand Pharmaceuticals Inc
    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Help Desk Technician
      • Oct 2021 - Present

      Managed the ticketing system, efficiently resolving technical issues and reducing outstanding tickets by 75%. Collaborated with team members to develop streamlined Helpdesk workflows, improving task completion efficiency. Researched and recommended IT solutions, providing input on suitable products and overseeing their installation and rollout. Ensured the availability and proper functioning of IT systems by managing inventory and developing workflows for system updates. Delivered comprehensive documentation, including standard operating procedures and user guides, to enhance knowledge sharing and support capabilities. Show less

Education

  • University of Maryland
    Bachelor of Science - BS, Computer Science
    2022 - 2024
  • Crowder College
    Associate's degree, Information Technology
    2019 - 2021

Community

You need to have a working account to view this content. Click here to join now