Alex Heyns

Development & Operations Manager at PAYM8
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English Full professional proficiency
  • Afrikaans Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL Foundation (IT Service Management)
    AXELOS Global Best Practice
    Aug, 2015
    - Sep, 2024
  • MCITP (Enterprise Administrator
    Microsoft
    Nov, 2010
    - Sep, 2024

Experience

  • PAYM8
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Development & Operations Manager
      • Jul 2018 - Present

      In my position as Development & Operations Manager I administer the development department to assure goal completion and product delivery for the effective operations of the company. I manage requirements of merchant and integrator expectations, to advance the payment processes. I am able to orchestrate the operations of the development team, product, and project management. I am involved in business analysis of market and customer requirements and oversee vendor and cost management of the operations component of the business. I am responsible to deliver the company’s rollout to other African countries.Following are my key achievements:◆ Established business to lead in the field of payments by providing core requirements of the DebiCheck product within time constraints. ◆ Minimized operational spending drasticly in the first year.◆ Achieved MS gold partner as a business.

    • Operations Manager
      • Mar 2018 - Jun 2018

      In my position as Operations ManagerI have managed the operations team effectively to meet, up-time and security standards, to mitigate risk/issues and provide quality services while ensuring budget, vendor, cost and SLA management. I have directed the overall system and ensured KPIs are met in terms of uptime and availability. Following are my key achievements: ◆ Promoted as development and operations manager within six months by exceptional performance.◆ Implemented structures and processes in line with ITIL and reduced negative customer feedback dramatically.

  • Intuate Group
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IIT Lead
      • Apr 2015 - Feb 2018

      In my position as Industrial IT LeadI administered all I.I.T operations to maintain standards and specifications according to new implementations. I managed the I.I.T support team to minimize downtime on business-critical, I.T infrastructure. I provided supervision to mitigate risks in the I.I.T landscape. I led the planning and implementation of projects and effective change and incident management of the I.I.T department, Infrastructure & SLA management. Following are my key projects: ◆ IT Infrastructure Deployment: Roll out the I.I.T Infrastructure (> 10 Mil).◆ Server Greening: Renewed server hardware (10 Mil) and upgraded OS server estate.◆ IIT Support Implementation: Created and managed I.I.T support component. Following are my key achievements: ◆ Established the I.I.T competency from scratch in the Kumba Iron Ore business unit.◆ Reduced system downtime and implemented various infrastructure upgrade projects successfully.

    • IIT Team Leader
      • Jul 2014 - Mar 2015

      In my position as Industrial IT Team LeaderI directed the vendor management and SLA management to increase vendor efficiency with metrics. I have managed the project scope and technical requirements to support I.I.T functions and initiated plans for efficient disaster recovery.Following are my key achievements: ◆ Promoted to I.I.T Lead◆ Minimized operational downtime due to system interruptions to zero in 2014

    • IIT Technician
      • Apr 2009 - Jun 2014

      Technical repairs on computers and relating hardwareNetwork setup and troubleshootingAdministration of servers and clients in a Microsoft environmentMaintaining backupsCompiling procedures and network drawings

  • IT Experts
    • Computer and Network Security
    • 1 - 100 Employee
    • Snr IT Technician
      • Mar 2007 - Apr 2009

      Desktop and server supportMaintenance on SLA basis including backups and disaster recovery Desktop and server supportMaintenance on SLA basis including backups and disaster recovery

  • Thabiso New Technologies
    • IT Technician
      • Mar 2005 - Mar 2007

      Desktop and server supportNetwork Installations and troubleshooting Desktop and server supportNetwork Installations and troubleshooting

Education

  • University of South Africa/Universiteit van Suid-Afrika
    Advanced Diplima IT Resource Management (NQF 7)
    2017 - 2018
  • University of South Africa/Universiteit van Suid-Afrika
    Bachelor of Commerce - BCom, Business, Management, Marketing, and Related Support Services
    2019 - 2024
  • University of South Africa/Universiteit van Suid-Afrika
    National Diploma Information Technology (NQF 6)
    2011 - 2014
  • Damelin
    Diploma in Systems Engineering, IT
    2003 - 2004
  • Rustenburg High School
    Matric with maths and science
    1999 - 2002

Community

You need to have a working account to view this content. Click here to join now