Experience

The Chartered Governance Institute

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• IT System Administrator

  • Feb 2020 - Present

  • Monitoring of systems and respond immediately to security or usability problems • Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions • Providing day to day technical support for both hardware and software issues reported by colleagues, including remote workers • Offering users appropriate support and advice, ensuring that a quality IT support service is provided • Maintaining internal infrastructures including, laptops, desktops, servers, Sophos firewalls, printers, phones, security updates, LAN and the internet connections • Helping perform routine/scheduled audits of all backups (Rubrik) • Performing server administration tasks, including user/group administration, security permissions, and group policies • Supporting Head of IT with projects (Intune rollout) • Escalating issue of complex IT queries to the relevant support person • Supporting the delivery of quality IT services, including anti-virus protection, print services, email and secure access for remote users. • Supporting users to adhere to software licensing law • Supporting the implementation, training and mentoring of new Phone system • Keep abreast of developments in technology, legislation and data Show less



The British Library

• United Kingdom
• Libraries
• 700 & Above Employee

• IT System Support

  • Feb 2019 - Jan 2020

  • Providing 1st and 2nd level of support for all internal and external users • Working in a team of 6 for a windows 10 rollout project for more than 3.000 windows 10 deployments on PCs and Laptops, installing and configuring hardware and software applications (This include uninstalling driver; conflicts between drivers and configuring driver settings) • Working in a busy and pressurized environment required me to be organized in order to follow the service level agreement. • Carrying out routine configuration/installation and provide sufficient information for reconfiguration of hardware and software. • Implementing network changes and maintenance routines, utilising the appropriate tools and test equipment. Oversee installation, removal, upgrading and repair equipment’s. • Using SCCM to Installing (Pushing ) network applications to support systems and users’ needs on their PCs and Laptops • Receiving and handling requests for support, providing information to enabling problem resolution and promptly allocate unresolved calls as appropriate. • Using Top desk ticketing System for logging calls for faults resolutions, trying to resolve or escalating to the correct line of support. Show less



Onkad Travel Ltd

• IT System Support

  • Feb 2018 - Jan 2019

  • Providing 1st level of support for all internal and external users • Logging faults, trying to resolve or escalating to the correct line of support. • Finding solutions for users and clients’ problems; be it remotely or in person by fixing a major fault on the operating system. • Working in a busy and pressurized environment required me to be organized in order to follow the service level agreement. • Dealing with difficult users in a calm and tactful way at the same time as maintaining a high standard of professionalism. • Installing network applications to support systems and users’ needs. Show less