Albert Huynh
Technical Support Specialist at SkyBell- Claim this Profile
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Topline Score
Bio
Credentials
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Technical Support Fundamentals
CourseraJan, 2021- Sep, 2024 -
Amazon Web Services Solutions Architect - Associate
AmazonJul, 2023- Sep, 2024
Experience
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SkyBell
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United States
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Technical Support Specialist
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Jan 2022 - Present
Through responding to technical support phone calls and creating out-bound e-mail communications, provide technical support and assistance, and deliver an exceptional customer experience to professional security system installers and to the less-technical homeowners. Patiently listen to the caller, ask probing and investigative questions, assist in identifying the cause of the problem, and focus on finding an acceptable solution. Through responding to technical support phone calls and creating out-bound e-mail communications, provide technical support and assistance, and deliver an exceptional customer experience to professional security system installers and to the less-technical homeowners. Patiently listen to the caller, ask probing and investigative questions, assist in identifying the cause of the problem, and focus on finding an acceptable solution.
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The Wild Crab
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United States
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Restaurants
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1 - 100 Employee
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Busser
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Jan 2019 - Jan 2023
Bussing tables in a timely and professional manner by removing all dirty dishes, utensils, and trash from the table and wiping and cleaning the table, chairs and floor areas. Host guests, run food from kitchen to guests. Remove trash from restaurant. Bussing tables in a timely and professional manner by removing all dirty dishes, utensils, and trash from the table and wiping and cleaning the table, chairs and floor areas. Host guests, run food from kitchen to guests. Remove trash from restaurant.
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Novasyte LLC
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Field Support Technician
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Jul 2019 - May 2021
• Provide technical upgrades • Preventative Maintenance • Ability to disassemble and reassemble complex medical devices • Troubleshooting of equipment • Provide customer feedback to corporate teams to improve new and existing products • Provide technical upgrades • Preventative Maintenance • Ability to disassemble and reassemble complex medical devices • Troubleshooting of equipment • Provide customer feedback to corporate teams to improve new and existing products
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EVGA
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United States
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Computer Hardware
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1 - 100 Employee
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Customer Service Representative
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Jul 2016 - Aug 2017
Assist customers with general questions about EVGA products and general questions about computer parts via email, chat, and phone. Create tickets on customer's account to track issues in the ticketing system. Assist customers by submitting RMA (Return Merchandise Authorization) requests. Take escalated calls from other CSRs. Complete special tasks in a timely manner as assigned by the supervisor Assist customers with general questions about EVGA products and general questions about computer parts via email, chat, and phone. Create tickets on customer's account to track issues in the ticketing system. Assist customers by submitting RMA (Return Merchandise Authorization) requests. Take escalated calls from other CSRs. Complete special tasks in a timely manner as assigned by the supervisor
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Honda Center
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United States
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Entertainment Providers
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1 - 100 Employee
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Event Security
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Aug 2015 - Apr 2017
Greet guests, perform baggage check, direct guests to their designated seat, answer general questions. Greet guests, perform baggage check, direct guests to their designated seat, answer general questions.
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Education
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2009 - 2015
California State University, Fullerton
Bachelor of Science - BS, Computer Science
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