Resource Desk Controller

• Feb 2020 - Present

Freelance Dive Master

• Nov 2015 - Present

http://www.bealepark.co.uk/

• Jan 2016 - Feb 2020

Main responsibilities:• Creation of memberships and updating address changes • Providing the correct tickets to groups entering Beale Park, and supplying information to our customers• Stock rotation and stock room control, accounting/checking for all deliveriesKey achievements:• Always punctual, going above the necessary to ensure a pleasant visit to our customers, being repeatedly praised on my excellent customer service skills, face-to-face and on the telephone• Exciting and educating children about the animals which are on display• Being able to persuade people to become a member when undecided

Royal Enclosure Bookings and Data Management [Fixed Term contacts]

• May 2015 - Feb 2020

Main responsibilities:• Singlehandedly managing the bookings for the Royal Enclosure Gardens, and processing all refunds and confirmation emails • Liaising between Sodexo and Ascot Racecourse Limited for special request • Updating and correct all returned mail within the ENTA system, as well as being able to change and track within OPTIMAKey achievements:• Assisting in the selling out of several restaurants by actively selling • Finding inconsistencies (suppressed bookings) which had been printed by the print company, rectifying these in our systems and then creating vast data sets on Excel to inform the print company, thus reducing print costs for marketing team• Given the responsibility to processes the hospitality orders and training new starters

Course Coordinator and Retail Assistant

• May 2018 - Oct 2019

Course Coordinator

• May 2018 - Oct 2019

Course Coordinator and Dive Shop Assistant

• Mar 2018 - Oct 2019

Sourcer

• Nov 2014 - May 2015

I will look for you, I will find you, and I will hire you.

Membership Recruiter

• May 2014 - Oct 2014

Main responsibilities: • Helping the Wildlife Trusts increase their membership • Actively promoting the amazing work that is done by the trusts nationwide • Engaging with the public improving their knowledge about certain aspects of conservation in the UKKey achievements:• Surpassing targets • Convincing people to support us who did not necessarily share the same values

Food Ambassador

• Nov 2013 - Apr 2014

Main responsibilities: • Demonstrating food and products sold by ASDA• Maintaining a high standard of cleanliness, constant control over food hygiene, and excellent customer serviceKey achievements:• Meeting several targets set and surpassing them and customers telling me that I am the friendliest demonstrator they have met

Negotiator and Lead Translator

• Nov 2012 - Nov 2013

Main responsibilities: • Translation of documents from German to English and vice versa• Ensure meticulous compliance was met for the international food industry (focusing on organic and wild fish and seafood) working closely with the Marine Stewardship Council• Control of product origin, tracing and logging data into the databases, including providing information to the Monitoring & Evaluation (M&E) Systems Key achievements:• Building new relationships with various charitable organisations • Consolidating and refining data entry

XGE Xbox Escalation Specialist

• Mar 2011 - Sep 2011

Main responsibilities:• Addressing and resolving customer complaints, within company guidelines• Providing including assistance between customer and legal departments and enforcing company policies• Training new Escalation Specialists on all systems and customer service skillsKey achievements: • Temporary management of XGE team • Considered as a go-to person for other Microsoft groups when customers had issues/problems

Sales Support

• Nov 2010 - Dec 2010

Main responsibilities: • General office duties including invoicing and payment reminders • Managed warehouse, ensuring all orders and repairs were shipped on schedule• Assisted with English, German and Spanish market, answering queries via telephone and email Key achievements:• Created a new systems for job sheets, a new organising system for invoices, purchase orders and stock control

Multi-Lingual Helpdesk Senior Analyst

• Dec 2008 - Aug 2010

Main responsibilities: • Analysing and assessing issues contributing towards the effective solving of problems• Back Office duties, including forwarding tickets on to the correct groups if misrouted training new analysts and assisting with the distribution of newly obtained information• Supporting difficult customers and their complains, working to tight SLA’s (Service Level Agreements)Key achievements:• Becoming a senior analyst within only 6 months• Being flexible, concise, always maintaining a professional manner, going beyond the necessary when assisting customers and analysts