Experience

Kout Food Group UK

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • 1995 - Present

  Operations Manager – Burger King (2013 – Present)• Responsible for 29 Burger King franchised outlets in Wales, the Midlands and North of England• Annual turnover in excess of £17 million• 11 direct report reports including 3 Area Managers • Responsibility for 7 new openings in 2013/2014• Improved area’s financial performance resulting in exceeding current targets for sales and profit• Responsible for adherence to BK global standards programme• Improved operational performance as measured by BK Company delivering significantly higher operational audit results and increased customer satisfaction• Best performer on company balanced scorecard 2014Regional Manager, Burger King (2012 - 2013)• Responsible for area management of 13 Burger King franchised outlets nationwide• Annual turnover in excess of £5 million• Improved area’s financial performance resulting in beating current targets for sales and profit• Improved operational performance as measured by BK Company delivering significantly higher operational audit results• Implemented a robust training and succession plan to address shortfalls and ensure future successRegional Manager, South Wales and East Midlands (2009 – 2012)• Responsible for area management of two regions comprising 17 units• Operating Little Chef, Burger King, Coffee Tempo and Forecourt Brands• Annual turnover in excess of £6.5 million.• Within 10 months moved a historical loss making region (East Midlands) into profit through maximising sales opportunities, management development and team engagement. • Most improved sales performance in the business in East Midlands for 2 years running• Improved margin and labour control across the two regions has resulted in both regions significantly out-performing previous year and budget profit targets.• Managing region to best performer on company’s balanced scorecard in 2011• Responsible for restaurant adherence to brand standards and achievement of Burger King OER target



Little Chef

• United Kingdom
• Restaurants
• 100 - 200 Employee

• Restaurant Manager

  • 2000 - 2006

  Manager, Oxford Pear Tree (2004 – 2006)• Responsible for multi-unit management of 4 outlets – Little Chef, Burger King, Coffee Tempo and Retail Shop• Annual turnover in excess of £1.3 million• Responsible for providing support role to Regional Manager and to assist in achieving excellent standards in all aspects of their businesses.• Managed a team of 40 staff on a daily basis• Within 2 years promoted to role of Regional Manager as aboveManager, Thame (2003 – 2004)• Responsible for management of Little Chef, Burger King and 32 room Travelodge• Annual turnover in excess of £1.5 million• Managed a team of 30 staff to ensure compliance to brand standards and delivery of sales and profit targets• Deputised for Regional Manager as and when required• Continued role of Regional Trainer during this positionRegional Trainer, Midlands (2001 – 2003)• Responsible for the training of 150 team members and management across 30 sites• Delivery of on-job coaching, courses and preparation and execution of development programmes • I was responsible for the Restaurant Manager Designate programme, which looked to highlight talent and develop and promote supervisors and managers from within the business. • Preparation and delivery of financial management, people management and customer service courses.Restaurant Manager, Buckland (2000 – 2001)• Responsible for the day to day operation of the Little Chef restaurant• Team of 15 staff• Responsible for the delivery of sales and profit targets and adherence to brand standardsTeam Member to Assistant Manager, Various Locations (1995 – 1999)• I joined Little Chef in 1995 whilst studying and worked part-time to support my studies. I took a full time position in1997 and was promoted rapidly from Team Member to Supervisor to Assistant Manager.