Technical Support Engineer

• Jan 2022 - Present

Remote Tech Support Associate

• Apr 2021 - Jan 2022

Contributing to various stages of the software development life cycle. Providing production and maintenance support and conducting root-cause analysis of issues while ensuring high quality and on-time customer service. Also contributing to the knowledge management process while interfacing with internal teams to drive higher efficiency. Contributing to various stages of the software development life cycle. Providing production and maintenance support and conducting root-cause analysis of issues while ensuring high quality and on-time customer service. Also contributing to the knowledge management process while interfacing with internal teams to drive higher efficiency.

Diamond Driver

• May 2018 - Jan 2022

Ensures customer safety and timely arrival. Exceeds daily customer service goals by providing white glove service and achieving 5.0 ratings consistently. To date I have completed over 8,000 rides while peacefully working with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety. Ensures customer safety and timely arrival. Exceeds daily customer service goals by providing white glove service and achieving 5.0 ratings consistently. To date I have completed over 8,000 rides while peacefully working with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.

Management

• Oct 2011 - May 2018

Developed and improved the capabilities of the sales team. Finished #1 in sales for 3 years in a row by successfully training and implementing a winning culture. Maintained customer interaction records and processed accounts and filed documents. Collaborated with the team to quickly resolve customer complaints with appropriate action. Received 97% satisfaction rating from customers after in store transactions. Developed and improved the capabilities of the sales team. Finished #1 in sales for 3 years in a row by successfully training and implementing a winning culture. Maintained customer interaction records and processed accounts and filed documents. Collaborated with the team to quickly resolve customer complaints with appropriate action. Received 97% satisfaction rating from customers after in store transactions.

Assistant Manager

• Jun 2007 - Sep 2011

Responsible for a team of 30. I deployed multiple financial operation exercises to engage staff and to ensure an increase in company compliance standards. Monitored all bank balances and deposits for accuracy while leading the region in the top 10% of revenue goals. Responsible for a team of 30. I deployed multiple financial operation exercises to engage staff and to ensure an increase in company compliance standards. Monitored all bank balances and deposits for accuracy while leading the region in the top 10% of revenue goals.