Experience

Shop LC

• United States
• Retail
• 1 - 100 Employee

• Junior System Administrator

  • Jun 2020 - Present

  • Troubleshoot, diagnose, and resolve technical issues related to hardware and software, Windows Operating systems, Mac OS, iPhones, Android mobile devices, Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Internet browsers, Skype for Business, VPN Fortinet, Wireless access points, Switches, Wi-Fi, printers, and network connectivity.• Install Windows OS, Mac OS, Microsoft Office, Antivirus software, Devices Driver, Printers, and Scanners.• Administer Active Directory, Join and unjoin user laptop and desktop to the network domain, account unlock, disable the account, password reset, and manage user's account permissions.• Deliver, set up, and configure end-user PC desktop. Laptop, MacBook, printers, and peripherals.• Replace desktop and laptop computer hardware components that are not covered by third-party vendor maintenance agreements.• Manage the diagnoses and repair of hardware and contact appropriate service vendors when necessary. Recommend solutions, supervise, and check that problems have been corrected, and maintain records of work performed.• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.• Document service requests, issues, and resolutions incorporate the SysAid ticketing system.• Provide on-site support for those in the local office and remote support for those outside the office. Show less

• IT Specialist

  • Oct 2019 - May 2020

  • Troubleshoot, diagnose and resolve technical issues related to hardware and software, Windows Operating systems, Mac OS, iPhones, Android mobile devices, Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Internet browsers, Skype for Business, VPN Fortinet, Wireless access points, Switches, Wi-Fi, printers, and network connectivity. • Install Windows OS, Mac OS, Microsoft Office, Antivirus software, Devices Driver, Printers, and Scanners.• Administer Active Directory, Join and unjoin user laptop and desktop to the network domain, account unlock, disable the account, password reset, and manage user's account permissions.• Deliver, set up, and configure end-user PC desktop. Laptop, MacBook, printers, and peripherals.• Replace desktop and laptop computer hardware components that are not covered by third-party vendor maintenance agreements.• Document service requests, issues, and resolutions incorporate the SysAid ticketing system.• Provide on-site support for those in the local office and remote support for those outside the office. Show less