Clinical Operations Supervisor

• Apr 2019 - Present

• Currently leading a team how highly specialized medical professionals• Oversaw medical operations for Duke University student gateway COVID-19 testing.• Participated in the development of health and safety guidelines for the resumption of sporting events at Duke University.• Minimized risk to staff during public events through implementation of safety guidelines and development of personal PPE kits.• Provided overall coordination of business-related functions as they relate to the Life Flight Communications Center and Event Medicine business lines.• Prepared strategic long-term plan for Event Medicine business line.• Built and strengthened relationships with area governments, departments, and agencies to manage effective planning and implementation of emergency response strategies.• Supervised and coordinated activities to include establishing and maintaining systems to ensure optimal coordination and flow of transport requests, utilization of resources and manpower.• Determined fiscal requirements and make recommendations for the Life Flight Communications Center and Event Medicine lines of business.• Monitored, verified, and reconciled expenditure of budgeted funds for Communication Center and Event Medicine activities.• Created QA/QI process for Communications Center resulting in improved workflow.• Provided specialized event medicine training and continuing education to local and regional agencies.• Developed & coordinated training for Duke Life Flight Event Medicine, Durham County EMS, Duke EMS and Duke Athletics• Establish and implement departmental policies, goals, objectives, and procedures to improve performance and workflow.

Emergency Medical Technician

• Oct 2016 - Apr 2019

Duties include providing basic life support care from the initial patient contact until patient care is relinquished. • Provides high quality basic life support including assessment, triage, and treatment utilizing standards and guidelines within scope of practice• Knowledgeable in use and maintenance of all equipment and supplies used by Duke Life Flight• Performs a variety of activities associated with Duke Life Flight that includes operation of Critical Care Transport ambulances and medical support systems, and assist with operations of associated satellite base and ongoing continuing education outreach programs.

Firefighter/EMT

• Apr 2012 - Jul 2018

Duties include fire suppression and emergency medical services under stressful emergency conditions. • Shown ability to act and work quickly in emergency situations • Perform various firefighting activities to control and suppress fire • Perform technical work to rescue individuals • Respond to emergency medical calls • Assist in maintaining fire apparatus, equipment, cleaning fire stations and grounds during shift Duties include fire suppression and emergency medical services under stressful emergency conditions. • Shown ability to act and work quickly in emergency situations • Perform various firefighting activities to control and suppress fire • Perform technical work to rescue individuals • Respond to emergency medical calls • Assist in maintaining fire apparatus, equipment, cleaning fire stations and grounds during shift

Patient Service Associate

• Oct 2015 - Oct 2016

Position includes coordination and participation in a variety hospital based clinic duties. • Ability work efficiently and effectively in a fast paced Clinic setting • Position includes direct patient contact • Duties include customer service, scheduling, referrals management Position includes coordination and participation in a variety hospital based clinic duties. • Ability work efficiently and effectively in a fast paced Clinic setting • Position includes direct patient contact • Duties include customer service, scheduling, referrals management

Private Business English tutor

• May 2011 - Nov 2011

I help improve the business English of my students so they are able to do their jobs better. • Prepare individualized classes and course work for students • At this time, I work with 6 students on a weekly basis. • My goal is to improve my students English in the following areas: oral, written, and vocabulary. • Not only do I improve their English, I make sure to teach them basic business principles, including: Ethics, cultural differences and customs. • I assign daily business related articles to keep my students up to date on global business trends.

Business Development Specialist

• Mar 2011 - May 2011

Develop new clients for the company. Visit clients with colleagues if necessary. Contract negotiations with clients. Maintain good relations with clients. Promote corporate culture and values to recent and potential clients. Test potential candidates English capabilities . Develop new clients for the company. Visit clients with colleagues if necessary. Contract negotiations with clients. Maintain good relations with clients. Promote corporate culture and values to recent and potential clients. Test potential candidates English capabilities .

International Business Development Intern

• Jan 2011 - Mar 2011

Interning in the Overseas department of a home textiles consultancy company in Shanghai, China. Interning in the Overseas department of a home textiles consultancy company in Shanghai, China.

International Business Development Intern

• 2006 - 2006