Cluster Manager

• Feb 2021 - Jan 2023

Successfully handled multiple stores in different locations. Lead performance of Multiple Stores or Branch. Liaise with all departments to maximize opportunities for Store growth & success Meet the requirements both commercially and operationally of the stores. Mentor and develop Staff’s and Manager’s to meet monthly, quarterly, annual budgets. Demonstrate customer centricity evidence of strategies that have been implemented & executed with positive… Show more Successfully handled multiple stores in different locations. Lead performance of Multiple Stores or Branch. Liaise with all departments to maximize opportunities for Store growth & success Meet the requirements both commercially and operationally of the stores. Mentor and develop Staff’s and Manager’s to meet monthly, quarterly, annual budgets. Demonstrate customer centricity evidence of strategies that have been implemented & executed with positive results. Demonstrate exceptional brand & operations standard. Demonstrate the ability to influence staff to change their behaviour & to drive high levels of performance. Track record of developing & nurturing high performing teams. Achieving the weekly/monthly & Annual targets in a high-pressure performance driven competitive environment. Show less Successfully handled multiple stores in different locations. Lead performance of Multiple Stores or Branch. Liaise with all departments to maximize opportunities for Store growth & success Meet the requirements both commercially and operationally of the stores. Mentor and develop Staff’s and Manager’s to meet monthly, quarterly, annual budgets. Demonstrate customer centricity evidence of strategies that have been implemented & executed with positive… Show more Successfully handled multiple stores in different locations. Lead performance of Multiple Stores or Branch. Liaise with all departments to maximize opportunities for Store growth & success Meet the requirements both commercially and operationally of the stores. Mentor and develop Staff’s and Manager’s to meet monthly, quarterly, annual budgets. Demonstrate customer centricity evidence of strategies that have been implemented & executed with positive results. Demonstrate exceptional brand & operations standard. Demonstrate the ability to influence staff to change their behaviour & to drive high levels of performance. Track record of developing & nurturing high performing teams. Achieving the weekly/monthly & Annual targets in a high-pressure performance driven competitive environment. Show less

Senior Store Manager

• Sep 2019 - Feb 2021

Handling store size of 13000. sqft with 16 head counts. Promote and monitor quality of service among staff through training and by acting as a positive role model Ensure Sales Target is met with appropriate planning of staff, inventory and expenses for short/long term success. Performance evaluations and goal assessments on the Sales Staffs. Motivate and develop staff in order to encourage their professional development. To play key role ensuring that stores managed… Show more Handling store size of 13000. sqft with 16 head counts. Promote and monitor quality of service among staff through training and by acting as a positive role model Ensure Sales Target is met with appropriate planning of staff, inventory and expenses for short/long term success. Performance evaluations and goal assessments on the Sales Staffs. Motivate and develop staff in order to encourage their professional development. To play key role ensuring that stores managed excel in performance & customer service, retail metric & visual merchandising. Maintaining daily sales report, floor walk-in register, daily cash abstraction, weekly report activity report, to HO Train the staff by giving them proper product knowledge, motivate & have them follow all processes that ensure sales & loyalty. Analyze category wise stocks on a monthly basis & to order for replenishment, to also ensure there is adequate stocking at the back end. To allocate monthly sales target amongst the sales executive and keeping a check on the same on daily basis, by encouraging them to achieve the targets. Show less Handling store size of 13000. sqft with 16 head counts. Promote and monitor quality of service among staff through training and by acting as a positive role model Ensure Sales Target is met with appropriate planning of staff, inventory and expenses for short/long term success. Performance evaluations and goal assessments on the Sales Staffs. Motivate and develop staff in order to encourage their professional development. To play key role ensuring that stores managed… Show more Handling store size of 13000. sqft with 16 head counts. Promote and monitor quality of service among staff through training and by acting as a positive role model Ensure Sales Target is met with appropriate planning of staff, inventory and expenses for short/long term success. Performance evaluations and goal assessments on the Sales Staffs. Motivate and develop staff in order to encourage their professional development. To play key role ensuring that stores managed excel in performance & customer service, retail metric & visual merchandising. Maintaining daily sales report, floor walk-in register, daily cash abstraction, weekly report activity report, to HO Train the staff by giving them proper product knowledge, motivate & have them follow all processes that ensure sales & loyalty. Analyze category wise stocks on a monthly basis & to order for replenishment, to also ensure there is adequate stocking at the back end. To allocate monthly sales target amongst the sales executive and keeping a check on the same on daily basis, by encouraging them to achieve the targets. Show less

Football Coach

• May 2018 - Sep 2019

Senior Officer, Store operations

• Oct 2017 - Sep 2019

● Retail Management:- Perform management functions, such as purchasing, budgeting, accounting, and staff administration, in addition to supervisory duties. Ensure standards for quality, customer service and health and safety are met. Monitor activities in the sales floor; provide personalized services to customers to continuously generate repeat and referral business. Also attend to customer complaints and comments. Improve the commercial performance of the store by increasing its… Show more ● Retail Management:- Perform management functions, such as purchasing, budgeting, accounting, and staff administration, in addition to supervisory duties. Ensure standards for quality, customer service and health and safety are met. Monitor activities in the sales floor; provide personalized services to customers to continuously generate repeat and referral business. Also attend to customer complaints and comments. Improve the commercial performance of the store by increasing its turnover and maximizing profitability. Direct the workforce and ensure that policies and directives are met appropriately through on-the-job coaching, training, motivating and leading by example. Keep up-to-date with market trends, developments, and demographics in the fashion retail industry and exploiting this information to develop the business. ● Sales & Marketing:- Excellent capacity to work as Profit Center Head, develop new business entities and supervise team of sales and marketing, business development, and management professionals. Deal with customers to generate sales, strengthen client support, service and business operations, while developing contacts with key accounts, retailers and distributors. ● Brand Management:- Handle brand management, create awareness and strengthen brand image in target market. Lead new product launches, promotional campaign planning and product management to increase revenue, and improve brand visibility and availability of product in the market. Collaborate with the entire organization, including the dedicated sales team and other marketing staff to provide effective materials aimed at boosting sales. Communicate and enforce standard guidelines for all brand communications to ensure consistency and quality as well as achievement of objectives. Handling 3 Central location & LFS. Show less ● Retail Management:- Perform management functions, such as purchasing, budgeting, accounting, and staff administration, in addition to supervisory duties. Ensure standards for quality, customer service and health and safety are met. Monitor activities in the sales floor; provide personalized services to customers to continuously generate repeat and referral business. Also attend to customer complaints and comments. Improve the commercial performance of the store by increasing its… Show more ● Retail Management:- Perform management functions, such as purchasing, budgeting, accounting, and staff administration, in addition to supervisory duties. Ensure standards for quality, customer service and health and safety are met. Monitor activities in the sales floor; provide personalized services to customers to continuously generate repeat and referral business. Also attend to customer complaints and comments. Improve the commercial performance of the store by increasing its turnover and maximizing profitability. Direct the workforce and ensure that policies and directives are met appropriately through on-the-job coaching, training, motivating and leading by example. Keep up-to-date with market trends, developments, and demographics in the fashion retail industry and exploiting this information to develop the business. ● Sales & Marketing:- Excellent capacity to work as Profit Center Head, develop new business entities and supervise team of sales and marketing, business development, and management professionals. Deal with customers to generate sales, strengthen client support, service and business operations, while developing contacts with key accounts, retailers and distributors. ● Brand Management:- Handle brand management, create awareness and strengthen brand image in target market. Lead new product launches, promotional campaign planning and product management to increase revenue, and improve brand visibility and availability of product in the market. Collaborate with the entire organization, including the dedicated sales team and other marketing staff to provide effective materials aimed at boosting sales. Communicate and enforce standard guidelines for all brand communications to ensure consistency and quality as well as achievement of objectives. Handling 3 Central location & LFS. Show less

Store Manager

• Jun 2013 - Jun 2015

● Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in retail sector and their impact in store ● Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. ● Carry out regular and relevant in-store training and enroll staff on relevant Learning and … Show more ● Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in retail sector and their impact in store ● Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. ● Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses. ● Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered. ● Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom. ● Maintain high standards of visual appearance throughout the store including all non-retail areas. ● Provide department reports on slow moving, fast moving and non moving items to the AOM and Merchandise Manager. ● Maintain a high level of store security for company assets, cash, stock and employee property. ● Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas. ● Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff. ● Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters. Show less ● Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in retail sector and their impact in store ● Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. ● Carry out regular and relevant in-store training and enroll staff on relevant Learning and … Show more ● Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in retail sector and their impact in store ● Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. ● Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses. ● Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered. ● Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom. ● Maintain high standards of visual appearance throughout the store including all non-retail areas. ● Provide department reports on slow moving, fast moving and non moving items to the AOM and Merchandise Manager. ● Maintain a high level of store security for company assets, cash, stock and employee property. ● Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas. ● Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff. ● Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters. Show less

Area Manager

• Dec 2010 - Jun 2013

Handle 6 SIS location 3 SAS Pune Cluster as Area Manager Target orientated/ Sales Performance/ competitive tracking of other brands To make sure stores achieve weekly /monthly target etc. (both value and quantity) To keep a track of sales of neighboring competitor brand. Man management and administration of multiple stores Recruitment and Coordination for the same with HR. On job training of sales staff. Grooming / hygiene of sales staff Keeping a check on… Show more Handle 6 SIS location 3 SAS Pune Cluster as Area Manager Target orientated/ Sales Performance/ competitive tracking of other brands To make sure stores achieve weekly /monthly target etc. (both value and quantity) To keep a track of sales of neighboring competitor brand. Man management and administration of multiple stores Recruitment and Coordination for the same with HR. On job training of sales staff. Grooming / hygiene of sales staff Keeping a check on attendance of staff and maintaining register in stores for the same. Coordinating with project team for any interior related matters Visual merchandising & Branding Achievement of store KPIs Managing store SOPs and standards Execution of season & product launches Training & Development of the team Show less Handle 6 SIS location 3 SAS Pune Cluster as Area Manager Target orientated/ Sales Performance/ competitive tracking of other brands To make sure stores achieve weekly /monthly target etc. (both value and quantity) To keep a track of sales of neighboring competitor brand. Man management and administration of multiple stores Recruitment and Coordination for the same with HR. On job training of sales staff. Grooming / hygiene of sales staff Keeping a check on… Show more Handle 6 SIS location 3 SAS Pune Cluster as Area Manager Target orientated/ Sales Performance/ competitive tracking of other brands To make sure stores achieve weekly /monthly target etc. (both value and quantity) To keep a track of sales of neighboring competitor brand. Man management and administration of multiple stores Recruitment and Coordination for the same with HR. On job training of sales staff. Grooming / hygiene of sales staff Keeping a check on attendance of staff and maintaining register in stores for the same. Coordinating with project team for any interior related matters Visual merchandising & Branding Achievement of store KPIs Managing store SOPs and standards Execution of season & product launches Training & Development of the team Show less

Store Manager

• Sep 2008 - Nov 2010

. Taking Care of New Merchandise bookings. • Making Business plans at store level. People Management: • Team of 6 People. • Weekly Briefing. • Product Training. • Visual Merchandising. • Cash Management. Generating MIS Reports as follows: a) Target vs. Achievement. b) SOP Functioning. c) Customer Tracking. d) Controllable Expenses. e) Commercial. f) Market Activity Reports. g) MTD Weekly… Show more . Taking Care of New Merchandise bookings. • Making Business plans at store level. People Management: • Team of 6 People. • Weekly Briefing. • Product Training. • Visual Merchandising. • Cash Management. Generating MIS Reports as follows: a) Target vs. Achievement. b) SOP Functioning. c) Customer Tracking. d) Controllable Expenses. e) Commercial. f) Market Activity Reports. g) MTD Weekly Reports Taking Monthly & Weekly review Following:  How to generate more business from the existing customer.  How to sell Merchandise to new customer.  Discussing on YTD Plan vs. Actual numbers.  Weekly reporting to the Store Manager. Show less . Taking Care of New Merchandise bookings. • Making Business plans at store level. People Management: • Team of 6 People. • Weekly Briefing. • Product Training. • Visual Merchandising. • Cash Management. Generating MIS Reports as follows: a) Target vs. Achievement. b) SOP Functioning. c) Customer Tracking. d) Controllable Expenses. e) Commercial. f) Market Activity Reports. g) MTD Weekly… Show more . Taking Care of New Merchandise bookings. • Making Business plans at store level. People Management: • Team of 6 People. • Weekly Briefing. • Product Training. • Visual Merchandising. • Cash Management. Generating MIS Reports as follows: a) Target vs. Achievement. b) SOP Functioning. c) Customer Tracking. d) Controllable Expenses. e) Commercial. f) Market Activity Reports. g) MTD Weekly Reports Taking Monthly & Weekly review Following:  How to generate more business from the existing customer.  How to sell Merchandise to new customer.  Discussing on YTD Plan vs. Actual numbers.  Weekly reporting to the Store Manager. Show less

Sr Fashion Assistant

• Jun 2006 - Aug 2008

Taking all the responsibilities for opening the store & handling the cashiering part. Making the batch close report & the credit card transaction on daily basis. Selling the merchandise to the customers by gauging their requirements, interests and taste and also assisting them where ever required Identifying non-moving items on the floor and bringing it to the notice & making Indents for the same. Making manual replenishment reports by referring to the sales & stock report from the… Show more Taking all the responsibilities for opening the store & handling the cashiering part. Making the batch close report & the credit card transaction on daily basis. Selling the merchandise to the customers by gauging their requirements, interests and taste and also assisting them where ever required Identifying non-moving items on the floor and bringing it to the notice & making Indents for the same. Making manual replenishment reports by referring to the sales & stock report from the system and actual stock on floor. Co-coordinating with the visual merchandiser of the store for proper display of the merchandise, mannequins and over all look of the section. Greeting the customers, providing them with the right kind of information. Closing Day end cash & daily banking Closing Reports & DSR Reports Show less Taking all the responsibilities for opening the store & handling the cashiering part. Making the batch close report & the credit card transaction on daily basis. Selling the merchandise to the customers by gauging their requirements, interests and taste and also assisting them where ever required Identifying non-moving items on the floor and bringing it to the notice & making Indents for the same. Making manual replenishment reports by referring to the sales & stock report from the… Show more Taking all the responsibilities for opening the store & handling the cashiering part. Making the batch close report & the credit card transaction on daily basis. Selling the merchandise to the customers by gauging their requirements, interests and taste and also assisting them where ever required Identifying non-moving items on the floor and bringing it to the notice & making Indents for the same. Making manual replenishment reports by referring to the sales & stock report from the system and actual stock on floor. Co-coordinating with the visual merchandiser of the store for proper display of the merchandise, mannequins and over all look of the section. Greeting the customers, providing them with the right kind of information. Closing Day end cash & daily banking Closing Reports & DSR Reports Show less