Sushi Line Cook

• Jan 2023 - Present

Handling food preparation in sushi bar Handling food preparation in sushi bar

Room Attendant

• Jan 2023 - Present

Sales Associate

• Jan 2023 - Present

Managing retail store by handling the kitchen and sales related task Managing retail store by handling the kitchen and sales related task

Head Cook

• Oct 2020 - Dec 2022

-In-charge in menu planning and marketing. -Prepared Filipino food for dine-in, take out and even for events and party trays. -In-charge in menu planning and marketing. -Prepared Filipino food for dine-in, take out and even for events and party trays.

Pastry Chef

• May 2017 - Dec 2022

-Baked and made customized cakes and pastries. -Handled planning, preparing and inventory of supplies. -Catered and prepared cakes and desserts to special events such as birthday, wedding etc. -Baked and made customized cakes and pastries. -Handled planning, preparing and inventory of supplies. -Catered and prepared cakes and desserts to special events such as birthday, wedding etc.

Sr. Operations Representative

• Aug 2018 - Nov 2022

-Assisted customers related to credit card concerns by providing short and long term program for past due accounts. -Handled both inbound and outbound calls for delinquent or collection accounts. -Performed dispute request and took action in securing account protection that has potential fraud activities. -Became part of the WOW Warrior program and worked with the management team in coaching agents with opportunities and made sure that the department will have an exceptional performance. -Coached new hires by guiding in the learning process and making sure to adhere with the policies and procedures of the company. Show less

Retention Account Associate

• Jan 2018 - Jun 2018

-Handled both inbound and outbound calls to effectively resolve customer's concern. -Catered PLDT small business clients related to disconnection request and attempted to save account. -Offered products and services to retain customers. -Handled both inbound and outbound calls to effectively resolve customer's concern. -Catered PLDT small business clients related to disconnection request and attempted to save account. -Offered products and services to retain customers.

Client Care Associate

• Mar 2017 - Dec 2017

-Did both inbound and outbound calls to effectively respond to customer's concern. -Handled PLDT business accounts regarding disconnection request. -Did both inbound and outbound calls to effectively respond to customer's concern. -Handled PLDT business accounts regarding disconnection request.

Pastry Chef/Kitchen Helper (Chocolate)

• Aug 2015 - Apr 2016

•In-charge in making pastries for tea set in afternoon tea buffet. •Made chocolate truffles, pralines, chocolate decors. •In-charge in making pastries for tea set in afternoon tea buffet. •Made chocolate truffles, pralines, chocolate decors.

Intern

• Apr 2015 - Jul 2015

•Handled sandwiches, cheeses, and salads in the cold kitchen. •Handled chocolates such as truffles and pralines. •Handled sandwiches, cheeses, and salads in the cold kitchen. •Handled chocolates such as truffles and pralines.