Experience

Estetiderma

• Indonesia
• Medical Practices
• 1 - 100 Employee

• Training Manager

  • Jan 2022 - Present

• Training Supervisor

  • Nov 2020 - Jan 2022

  - Provide training plan schedule & module for new hire - Manage Training for Receptionist, Therapist, Doctor, Clinic Manager- Training refreshment & evaluasi for existing- Improvement customer service excellent - Update product knowledge for personil- Reporting



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Trainer

  • Nov 2019 - Oct 2020

  - Conduct training for new hire customer service agent Social Media, Email, WhatsApp, Inbound- Refreshment training for existing agent- Create weekly or monthly quiz- Update product knowledge- Improvement customer service excellent - Reporting - Conduct training for new hire customer service agent Social Media, Email, WhatsApp, Inbound- Refreshment training for existing agent- Create weekly or monthly quiz- Update product knowledge- Improvement customer service excellent - Reporting



PT. XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Jan 2017 - Sep 2019

  - Manage team for achieve target - Makesure all team do the best service excellent for customer- Morning briefing, Coaching, & Controlling- Stock opname- Reporting - Manage team for achieve target - Makesure all team do the best service excellent for customer- Morning briefing, Coaching, & Controlling- Stock opname- Reporting



Hutchison 3 Indonesia

• Indonesia
• Telecommunications
• 400 - 500 Employee

• Customer Service Team Lead

  • Mar 2013 - Aug 2015

  - Manage team for achieve target - Makesure all team do the best service excellent for customer- Morning briefing, Coaching, & Controlling- Stock opname- Reporting - Manage team for achieve target - Makesure all team do the best service excellent for customer- Morning briefing, Coaching, & Controlling- Stock opname- Reporting