L2 Engineer RailWire Planning & Commissioning

• Jun 2022 - Present

Client : RailTel Corporation Of India LtdEssential Functions and Responsibilities:• Commissioning & Troubleshooting of new provisioning related issues. • Maximizing network performance by monitoring performance troubleshooting network problems and outages.• Involved in core planning team to test out services beforehand to implement in the live network • Planning upgradation for the betterment and smooth operation of Broadband customers. • Managed O & M activities, built & maintained network documentation topology for multiple clients• Developed & maintained contact with vendors for support and problem resolution.• Facilitated support in out-of-office hour duties to sustain networking systems and to meet service level agreement (SLA).• Guided team members in successfully completing technical tasks & reviews.• Knowledge transfer on organizational process & technical aspects to manage networks issues

L1 Engineer RailWire

• Oct 2021 - May 2022

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Responsible for troubleshooting & timely resolution of tickets.• Handling approximately 5 Lakh PAN India Broadband customers• Maintaining & document major topology diagram for smooth operations• Escalating issues to L2 Engineer team for quick and timely resolution• Upgrading data network equipment to the latest stable firmware releases.• Ensured maintenance of quality scores to withstand team performance.• Followed timely escalation procedures and adhered to work processes• Remote troubleshooting and fault finding if issues occur upon initial installation.

L1 Engineer Customer Support

• Jul 2021 - Sep 2021

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Responsible for troubleshooting & timely resolution of tickets.• Provide technical support to onsite engineers.• Handling PAN India customers, which includes troubleshooting LAN Network Layer and WAN.• Responsible for configuration of VLAN in the switch (Juniper, Cisco, D-Link, Edge core).• Investigate, troubleshoot, and resolve network and infrastructure system-related issues via pre-defined procedures.• Monitor all scheduled batch activity through to successful completion.• Assisted Field Network Engineers for Help Desk Support; identified overview & structure of network data centers.

L1 Engineer Backbone Monitoring

• Mar 2021 - Jun 2021

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Monitor Backbone network PAN India, Record and react to system events in accordance with established procedures.• Managing & monitoring the Network Devices via multiple monitoring tools.• Responsible for monitoring the status of core backbone links & report daily.• Monitoring the critical Parameters for the Network devices like -Uptime, CPU Utilization, Packet Drops, Hardware Failures, and Interface status Tools.• Responds to tickets opened by routine alarms and network issues.• Ticketing Tool: Microfocus HPSM• Monitoring Tools: Open NMS, Grafana, Cacti

Network Helpdesk Executive

• Jul 2019 - Mar 2021

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Quickly build trust and confidence with the customer.• Display Ownership and accountability to resolve customer issues efficiently, effectively, and empathetically.• Effectively resolving helpdesk queries as per deliverables outlined.• Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.• Ensuring performance parameters meet SLA targets.• Excellent time management and organizational skills, ability to handle multiple concurrent tasks and projects with minimal supervision.• Helpful, willing to learn, and open to feedback.• Ticketing tool: Microfocus HPSM.

Student Placement Coordinator

• Jan 2015 - Jun 2018

Power Flow and Equipements

• Jun 2017 - Jul 2017

220KV Switchyard, 6.6KV Switchgear

• Jun 2012 - Jul 2012