Experience

Homefield IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Dispatch Coordinator

  • Sep 2021 - Present



Optum (formerly Alere Wellbeing)

• Wellness and Fitness Services
• 700 & Above Employee

• Senior Operations Administrator

  • Jun 2017 - Sep 2021

   Coordinate and manage tasks to ensure project delivery within allotted budget and timelines  Delivered new pharmaceutical supply budget project resulting in significant decrease in expenses  Analyze start of exceptions report weekly increasing service-level agreement from 69.1% to 94.2%  Developed a SharePoint application with business analysts to create a centralized location to implement patient solutions  Research and develop quality improvement programs to provide services leading to improved healthcare outcomes  Evaluate and maintain staffing needs to provide 100% coverage for all patients  Collaborate with area Account Executives to optimize parameters for business growth and development



Alere

• Brazil
• Wellness and Fitness Services
• 1 - 100 Employee

• Clinical Support Operations Manager

  • Jun 2006 - Jun 2017

   Evaluated current operational performance and provide strategic plan for improvements  Followed and implemented standard operating procedures for efficient business operations  Consulted with insurance companies to ensure necessary procedures were covered by an individual’s provider  Ensured compliance with company standards, procedures and HIPPA  Counseled clients on available financial solutions via payment plans, which resulted in an increase in revenue  Built positive relationships to ensure productivity with primary care office managers and case managers to achieve services that exceeded expectations