Experience

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  Walden University

  • Senior Registration Specialist
• 

  Walden University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Registrar Services Representative

    • Oct 2020 - Present

    • Registers students for courses based on completed evaluation and entry into the program.• Generate and distribute daily reports for new student registration using Excel• Collaborate with program and department advisors on various scenarios and situations to ensure proper entry/continuation in the program.

  • Student Support Coordinator

    • Feb 2018 - Oct 2020

    • Responsible for providing excellent support to online students via phone, email and live chat. • Work in a team environment that supports online students with their financial service issues, technical support needs, registration and materials and textbook issues. • Troubleshoot student support issues and coordinate solutions across service and business units• Help ensure smooth daily service operations of the team• Work with Tier-2 teams to help improve services to student each term• Strictly adheres to organizational procedures regarding security and confidentiality of student financial and FERPA protected information.

• 

  StraighterLine

  • Baltimore, Maryland

  • Student Advisor

    • Jun 2014 - Jul 2017
    • Baltimore, Maryland

    • Effectively communicated verbally and in writing by fielding incoming phone calls, emails, and live chat questions from current students (50-70 interactions a day)• Made decisions for students based on company policies and account information• Created and maintained student accounts• Maintaine...

• 

  Violetville Elementary-Middle School

  • Baltimore, Maryland Area

  • Office Volunteer

    • Aug 2013 - Jun 2014
    • Baltimore, Maryland Area

    • Maintained office and school record-keeping systems• Facilitated check-in and check-out of parents and/or guardians visitng and students attending the school• Answered office phones and fielded various inquiries

• 

  Anne Arundel Community College

  • Arnold, Maryland

  • Office Assistant

    • Apr 2013 - May 2013
    • Arnold, Maryland

    • Completed secretarial tasks including, but not limited to, filing, creating food labels, and answering catering calls• Created catering orders every day based on client orders• Organized invoices for catering events for organizations around campus• Assisted cooks with product inventory

• 

  WHAG TV

  • Hagerstown Maryland

  • News Intern

    • Jan 2012 - May 2012
    • Hagerstown Maryland

    • Assisted reporters in the field by conducting interviews and recording stand-ups• Demonstrated editorial skills through assisting in the editing room for various news stories • Performed beat calls, or calls to gather possible news story information, to emergency service numbers in the news cov...