Experience

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  Enrite Solutions

  • Australia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Salesforce Functional Consultant

    • Mar 2020 - May 2024

    • Provided training for end users and administrators in Salesforce functionality and best practice• Fostered stakeholder engagement by understanding their requirements, including leading meetings, gathering and analysing business needs.• Developed and maintained expert knowledge of client's business processes and systems• Configured client environments with complex record-triggered and scheduled flows, email alerts, and formulas. Maintained data integrity and security with validation rules, reports and dashboards, profiles, permissions, roles and sharing rules.• Cultivated and maintained close working relationships with clients with an emphasis on approaching solutions as a partner and team• Carried out integrations for a wide variety of Salesforce products, such as Formstack Forms, Payments2us, MailChimp and Surveymonkey

  • Support Technician

    • Jun 2019 - Mar 2020

    • Configured standard and custom objects, reports, workflows, validation rules, process builders, security settings, profiles roles and permissions in a variety of Salesforce Clouds including Sales Cloud, Service Cloud and NPSP• Worked with development team and managed small to medium scale code and configuration changes for clients, including coordinating in house testing, UAT and deployment• Worked with third parties including stakeholders, software providers and external support teams on integrations and support issues• Assisted with and supported Lumary implementations on the Salesforce platform

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  The Royal Society for the Blind (RSB)

  • Adelaide, Australia

  • ICT Support Officer

    • Nov 2018 - May 2019
    • Adelaide, Australia

    • Provided IT helpdesk support to employees across the organisation via phone, email, in-person visits and ticketing system.• Organisation administrator for Salesforce/Lumary, Office 365, Microsoft Active Directory, and Meraki MDM (Cloud-based equipment tracking software).• Collaborated with thi...