Adil Khirouche
Course Development Advisory Commitee at Queensland International Institute- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Spanish Native or bilingual proficiency
-
Arabic Native or bilingual proficiency
-
French Limited working proficiency
Topline Score
Bio
Credentials
-
Australian Student Visa Program
PIER APPSJun, 2016- Sep, 2024 -
Alumni
James Cook University
Experience
-
Queensland International Institute
-
Australia
-
Higher Education
-
1 - 100 Employee
-
Course Development Advisory Commitee
-
Jun 2016 - Present
Higher Education course development committee member
-
-
Recruitment Officer
-
May 2016 - Present
Domestic and international student recruiting
-
-
-
Oaks Hotels & Resorts
-
Australia
-
Hospitality
-
1 - 100 Employee
-
Internship Student
-
Jul 2013 - Oct 2013
Front Desk and Back Office activity for 30 apartment Hotel Apartment Complex Multi-lingual Customer Support - English, French, Spanish and Classical Arabic Trained and Operated CMS Hospitality System Hotel Front Desk Greeted, registered and assigned rooms to guests Verified customers' credit and establish how the customer will pay for their accommodation. Issued room keys and room location instructions Record guest comments or complaints, referring customers to managers as necessary. Reviewed accounts and charges with guests during the check- out process. Directed housekeeping or maintenance staff when guests report problems. Arranged tours, taxis and outside restaurant reservations for customers. Prepared basic hotel continental breakfast and tea food service. Back-office Made and confirmed reservations. Kept records of room availability and guests' accounts manually and/or via CMS computers. Performed CMS book keeping activities balancing accounts and conducting nightly audits. Posted daily guest charges for rooms, food, liquor, or telephone calls to ledgers Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
-
-
-
Paradise of the children
-
United States
-
Individual and Family Services
-
Assistant Manager
-
Feb 2009 - Feb 2010
● Managed and coordinated all marketing and communications activities ● Established an agreed set of marketing measures to monitor the performance of the key marketing plan initiatives ● Conducted market research to determine useful market segments, their needs and how the needs can be met ● Monitored the publications and websites of competitor schools. ● Reported on all marketing activity and results as requested ● Attended and present at Board meetings as requested. ● Managed and coordinated all marketing and communications activities ● Established an agreed set of marketing measures to monitor the performance of the key marketing plan initiatives ● Conducted market research to determine useful market segments, their needs and how the needs can be met ● Monitored the publications and websites of competitor schools. ● Reported on all marketing activity and results as requested ● Attended and present at Board meetings as requested.
-
-
-
paradise of the children
-
United States
-
Individual and Family Services
-
Foreign Language Teacher
-
Feb 2008 - Feb 2010
cher ● Classroom management ● Planning, preparing and delivering lessons to a range of classes and age groups ● Preparing and setting tests, examination papers, and exercises ● Marking and providing appropriate feedback on oral and written work ● Revising, writing and producing new materials, including audio and visual resources ● Organising and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions ● Attending and contributing to training sessions ● Participating in marketing events for the language school ● Preparing information for inspection visits and other quality assurance exercises ● Freelance teaching on a onetoone basis ● Basic administration, such as keeping student registers and attendance records
-
-
-
-
Travel Agent and tourism specialist
-
Feb 2007 - Feb 2008
Responsibilities ● Collect payment for transportation and accommodations from customer. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. ● Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books or quote package tour's costs. ● Book transportation and hotel reservations, using computer terminal or telephone. ● Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. ● Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. ● Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. ● Collect payment for transportation and accommodations from customer. ● Converse with customer to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. ● Compute cost of travel and accommodations, using calculator, computer, carrier tariff books and hotel rate books or quote package tour's costs. ● Organise tours and bilingual interpreter. ● Determine charges for services requested, collect deposits or payments, or arrange for billing. ● Check to ensure that appropriate changes were made to resolve customers' problems. ● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. ● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. ● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. ● Door to door marketing identifying potential product, looking for new customers, offering low prices and unique brands.
-
-
Education
-
2011 - 2014
James Cook University
Master of Business Administration (M.B.A.), Business Administration and Management -
2011 - 2014
James Cook University
Master’s Degree, Tourism and hospitality Managment -
2007 - 2008
Neumann Business School
Diploma, Marketing/Marketing Management, General -
2001 - 2005
Ecole national de comerce
Bachelor’s Degree -
2020 - 2021
edX
UQmicromaster, Global Development
Community
