Customer Service Staff PT Fliptech Lentera Inspirasi Pertiwi

• Jun 2022 - Present

At PT Radikari I work as Customer Service for Flip (PT Fliptech Lentera Inspirasi Pertiwi) Project. I work in inbound division to handle complaint from customer by call. Handle customer inquiries, request, and complaints professionally and promptly. Work collaboratively with team members to achieve performance targets and deliver exceptional service. At PT Radikari I work as Customer Service for Flip (PT Fliptech Lentera Inspirasi Pertiwi) Project. I work in inbound division to handle complaint from customer by call. Handle customer inquiries, request, and complaints professionally and promptly. Work collaboratively with team members to achieve performance targets and deliver exceptional service.

Customer Engagement Champion XL Axiata

• Dec 2021 - May 2022

When I worked at PT Vads Indonesia, I worked as a telemarketer offering XL Axiata products to register the product until it was successful. When I worked at PT Vads Indonesia, I worked as a telemarketer offering XL Axiata products to register the product until it was successful.

Crew Person

• Oct 2020 - Nov 2021

Quality and Customer Experience Manager

• Aug 2020 - Feb 2021

- The person in charge of the main job desk is to help Exchange Participants in all of the application processes until they finish their experience and debrief. Start form induction and giving interview simulation, also managing EP opportunities.- Provide guidance (Passport and visa, assisting interviews with related embassies).- Maintain quality of EP with the company where they do the projects.- Data management (EP's documents, tracking, coordinating contract signing such making MOU, LOA, all of the legality document). Show less

Business Development Manager

• Feb 2020 - Jul 2020

Responsible to rise and maintain relation with partner such that deals for inkind, ABC, Venue and financial that can support LC's member, Function and project operation with different companies and start-up business, Creating business development plan with LCVP (local commitee vice president), also executing team standards such as, databe management, coordinate contract signing (MOU & LOA), after experience tracking for the partner, etc.

Partnership Innovation Staff

• Oct 2019 - Jan 2020

- Maintain relation with partner such deals for in-kind, venue and financial support to LC’s (Local committee) member.- Function and project operation with different companies and start-up business.- Create business development plan with Manager.