Experience

Sammy's Coffee Lab
• Egypt
• Food & Beverages
• 1 - 100 Employee
• Business Development Specialist

  • Aug 2022 - Present


Sutherland

• Information Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2020 - Nov 2021

  - Documented all transactions and support interactions and system for future reference and addition to knowledge base. - Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. - Answered constant flow of customer calls with minimal wait times. - Responded to customer requests for products, services and company information. - Offered advice and assistance to customers, paying attention to special needs or wants. Show less



UX Centers

• Morocco
• Telecommunications
• 400 - 500 Employee

• Customer Service Representative

  • Jun 2019 - Oct 2020

  - Documented all transactions and support interactions and system for future reference and addition to knowledge base. - Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. - Answered constant flow of customer calls with minimal wait times. - Responded to customer requests for products, services and company information. - Offered advice and assistance to customers, paying attention to special needs or wants. Show less