Experience

PayClearly

• United States
• Financial Services
• 1 - 100 Employee

• Vice President Corporate Strategy

  • Apr 2022 - Present

  Greater Minneapolis-St. Paul Area

• Director of Corporate Strategy & Business Development

  • Feb 2020 - Present

  Responsible for optimizing the Accounts Payable process by partnering with clients to maximize the efficiencies in their AP practice and deliver value to buyers and suppliers.



WEX

• United States
• Software Development
• 700 & Above Employee

• Senior Solutions Engineer

  • Jun 2018 - Feb 2020

  Greater Minneapolis-St. Paul Area



Electronic Funds Source LLC

• United States
• IT Services and IT Consulting

• Implementation Manager

  • Jan 2013 - Feb 2020

  Greater Minneapolis-St. Paul Area



T-Chek Systems

• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Implementation Specialist / Process Support and Card Generation Supervisor

  • Jun 2012 - Feb 2020

  Mange daily operations of Process Support and Card Generation Team: Write performance reviews. Facilitate employee appreciation. Manage service level goals and turn around times. Manage training and coaching. Manage payroll approval, scheduling, productivity reporting, and policy adherence. Maintain ownership of responsibilities listed below as an Implementation Specialist. Achievements: Quickly and seamlessly transitioned from peer to leadership role… Show more Mange daily operations of Process Support and Card Generation Team: Write performance reviews. Facilitate employee appreciation. Manage service level goals and turn around times. Manage training and coaching. Manage payroll approval, scheduling, productivity reporting, and policy adherence. Maintain ownership of responsibilities listed below as an Implementation Specialist. Achievements: Quickly and seamlessly transitioned from peer to leadership role. Continued to onboard a full load of accounts with no decrease in service or customer satisfaction.

• Implementation Specialist

  • Oct 2009 - Jun 2012

  Onboard New Accounts Design, build and maintain new accounts as they successfully transition to T-Chek’s suite of Services. Train customers on system functionality and web services Travel with sales in various capacities as needed Serve as general sales resource Perform product demos both remotely and on site Internal product SME on both new and existing products; Successfully on boarded many of the largest MasterCard customers to date with extremely high levels of… Show more Onboard New Accounts Design, build and maintain new accounts as they successfully transition to T-Chek’s suite of Services. Train customers on system functionality and web services Travel with sales in various capacities as needed Serve as general sales resource Perform product demos both remotely and on site Internal product SME on both new and existing products; Successfully on boarded many of the largest MasterCard customers to date with extremely high levels of customer satisfaction. Successfully on boarded many high profile and complex Fuel Card customers. Created the MasterCard Customer Facing Web Modules (user-guides) Created the Customer Service MasterCard Training Program and successfully handed off ongoing training to Customer Service. Was instrumental along with my team in streamlining the on boarding process for MasterCard customers. Consistently maintain a nimble, problem solving consultative approach during the entirety of the implantation process.

• Customer Service Lead (Weekend Shift Supervisor)

  • Jan 2005 - Oct 2009

  Responsible for day to day functionality of the Call Center during off hours and weekends: Took incoming Customer Services calls in all available skill groups Took and resolved escalated calls from Customer Service Representatives Performed deposits Issued credit extensions Maintained break schedules for Customer Service Representatives Formally trained Customer Service Representatives Provided ongoing coaching for Customer Service Representatives; Consistently… Show more Responsible for day to day functionality of the Call Center during off hours and weekends: Took incoming Customer Services calls in all available skill groups Took and resolved escalated calls from Customer Service Representatives Performed deposits Issued credit extensions Maintained break schedules for Customer Service Representatives Formally trained Customer Service Representatives Provided ongoing coaching for Customer Service Representatives; Consistently achieved Call Center Service Level goals. Created the Service Level Report still in use today (December 2012). Created and wrote the Customer Service Training Manual. Created the Customer Service MasterCard Training Program and successfully handed off ongoing training to Customer Service. Maintained exceptionally high call coaching scores. Maintained extremely high levels of customer satisfaction.

• Customer Service Lead

  • Jan 2004 - Oct 2009

  As the weekend CS Lead I was in charge of running the floor. These duties included supervising employees, determining break schedules, training new hires and current employees, processing deposits, issuing credit overrides, taking escalated calls and generally keeping the day to day activities of the Call Center running smoothly.

• Customer Service Representative

  • Jan 2004 - Jan 2005

  Answer and resolve incoming Customer Service phone calls: Took incoming Customer Services calls in a variety of skill groups Assisted with new employee training; Rapidly promoted, from entry level Authorization Representative to Customer Service Lead. In store Manager, Slice of Heaven Pizza