Experience

Orlando Orthopaedic Center

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Care Coordinator

  • Sep 2022 - Present

  -Travel to multiple locations ad provide team coverage as necessary -Checkout patients and schedule follow-up appointments -Schedule any ordered MRI Imaging and EMG/NCV Testing -Manage physician schedule and ensure clinic runs smoothly -Answer and return all phone calls and emails in a timely manner -Handle patient complaints and escalate as appropriate -Address insurance and billing concerns with patients -Process FMLA or Workers Compensation form requests for completion by physician -Assist patients in requesting their medical records -Scanning completed paperwork and clinical documents -Schedule peer-to-peer reviews for physician when necessary for denied services Show less



SimpleHealth

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Patient Success Specialist

  • Nov 2021 - Jun 2022

  -Review, process, and track birth control prescriptions, orders, and subscription services -Provide excellent customer service via text message, email, and phone -Ensure patient awareness regarding insurance coverage -Provide copay requirements, self-pay pricing, and process payments when applicable -Provide necessary information for partnered Pharmacy to assist in the completion of orders in a timely manner -Communicate patients symptom concerns with the appropriate provider -Requests new prescriptions as necessary Show less



CENTER FOR REPRODUCTIVE MEDICINE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Financial Counselor

  • Apr 2019 - Oct 2021

  -Consult patients on pricing for infertility services -Create and review cost estimates for patients based on intended treatment plan -Verify insurance benefits and obtain prior authorization when necessary -Assist patients with billing issues, address patient concerns, and escalate as appropriate -Answer and return phone Calls, respond to emails and portal messages, & complete assigned tasks in a timely manner -Consult patients on pricing for infertility services -Create and review cost estimates for patients based on intended treatment plan -Verify insurance benefits and obtain prior authorization when necessary -Assist patients with billing issues, address patient concerns, and escalate as appropriate -Answer and return phone Calls, respond to emails and portal messages, & complete assigned tasks in a timely manner

• Patient Care Coordinator

  • Mar 2015 - Apr 2019

  -Checkout patients and schedule follow-up appointments as necessary -Schedule any ordered MRI Imaging and EMG/NCV Testing -Process payments or set up payment plans for Point-of-Service collections -Manage physician schedule and ensure clinic runs smoothly -Answer and return all phone calls and emails in a timely manner -Handle patient complaints and escalate as appropriate -Address insurance and billing concerns with patients -Process FMLA or Workers Compensation form requests for completion by physician -Assist patients in requesting their medical records -Scanning completed paperwork and clinical documents -Schedule peer-to-peer reviews for physician when necessary for denied services Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller/Cash Dispenser Custodian

  • Aug 2013 - Aug 2014

  -Process customer transactions for withdrawals, deposits, check cashing, etc. -Provide excellent customer service at the Teller line or in the ATM drive through -Refer customers to personal bankers for the opening of new accounts -Maintain funds and perform audits for the automatic teller cash dispenser -Process customer transactions for withdrawals, deposits, check cashing, etc. -Provide excellent customer service at the Teller line or in the ATM drive through -Refer customers to personal bankers for the opening of new accounts -Maintain funds and perform audits for the automatic teller cash dispenser



Häagen-Dazs Shops

• United States
• Restaurants
• 400 - 500 Employee

• Assistant Manager

  • Sep 2010 - Aug 2013

  -Hand craft and serve ice cream desserts -Upsell products -Maintain a clean and stocked store -Create and Manage weekly employee schedules -Balance in-store safe and process change orders -Complete Bank Deposits -Open/Lock up the store -Manage store inventory and order items when necessary -Hand craft and serve ice cream desserts -Upsell products -Maintain a clean and stocked store -Create and Manage weekly employee schedules -Balance in-store safe and process change orders -Complete Bank Deposits -Open/Lock up the store -Manage store inventory and order items when necessary