Systems Analyst

• Mar 2020 - Present

Responsibilities : ▪ Projects Managing (Work on Microsoft Products like Azure – office 365). • Use design patterns and the company standard in designing software parts. • Work with other developers to determine changes and enhancements in program code. • Collaborating with Business Analysts, Project Leads and IT team(Quality assurance & Developers) to resolve issues and ensuring solutions are viable and consistent. • Creating system SRS, guidelines and manuals of System software. • Creating Dataflow, workflow , sequence & UML Diagrams. • Running training sessions and workshops on system processes. • Conducting regular reviews of systems and generating reports on efficiencies and improvement areas. • Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval. ▪ Software analyzing (Desktop and Web applications). ▪ Business analyzing (ERP systems, accounting systems). ▪ Business Requirement Gathering (Attending meetings with the clients). ▪ Documentation (Writing technical documentation, working on variety of applications for mockups and visualizing). ▪ Collaborate with development teams to design and implement new systems and features. ▪ Ensure compliance with company policies, procedures, and regulatory requirements. Show less

Senior Consultant Engineer

• Nov 2019 - Present

Information Technology Consultant

• Feb 2019 - Nov 2019

Head of Information Technology Department

• Aug 2018 - Feb 2019

Collaborating with PR,Media and HR Teams, IT Department Supervising.

Engineering & IT Supervisor

• Apr 2018 - Jul 2018

Team Assistant, IT Consultant, Troubleshooting, Technical Support.

Co-Founder/Producer

• Jan 2019 - Jan 2020

Responsibilities : • Set up and manage the new company. • Writing the business plan, marketing plan and sales plan for the business. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies. • Meetings with product suppliers. • Setup meetings with business clients. • Familiar with financial reports and statements. • Manage and support freelancers team to finalize projects. • Understating customer requirements. • Meet customer satisfactions in all accomplished projects. • Completed and mailed bills, contracts, policies, invoices and checks. • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. • Reviewed files, records and other documents to obtain information and respond to requests. Show less

Private Engineering Works

• Jun 2017 - Dec 2019

Training, Consulting, Technical support for the Engineers Syndicate projects. Training, Consulting, Technical support for the Engineers Syndicate projects.

Technical Support, BitDefender Antivirus Product Support

• Dec 2017 - Sep 2018

Responsibilities : • Coordinate with business units to support new product developments and existing product enhancements. • Work with development team in performance analysis of new products and enhancements. • Assist in developing pricing strategies and guidelines for new products. • Analyze industry trends and market demands to recommend product enhancements. • Work with sales team in product promotional activities. • Work with support team to provide product support and assistance to customers. • Maintain documentations for all support activities including product development, enhancement, engineering, and marketing activities. • Provide product trainings to staffs and customers. • Work with support team to evaluate complex customer problem, identify root causes and derive resolutions. • Guide support team in addressing customer problems within established response time. • Analyze customer suggestions and recommend product revisions. • Support Account Managers in identifying new customers and retaining existing customers for business growth. • Develop knowledge bases and FAQs for product support activities. • Document support activities, customer issues and resolutions for reference purposes. • Develop training materials and conduct trainings for new hires. Show less

Information Technology System Analyst

• Apr 2014 - Jun 2014

Analyzing and reporting about technical application in the library. Analyzing and reporting about technical application in the library.