Experience

Saint Joseph's Villa

• United States
• Medical Practices
• 1 - 100 Employee

• Counselor

  • Apr 2022 - Present

  Richmond, Virginia, United States



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Sr. Customer Service Coordinator

  • Feb 2019 - Present

  Richmond, Virginia, United States • Handled customer inquiries about products and services for the high value spending and military servicing department • Received inbound calls and assisted customers with account questions, disputes, and complaints • Processed Servicemembers Civil Relief Act (SCRA) functions with accuracy to ensure that they followed regulations, policies, and procedures • Assisted customers with applying and enrollment for SCRA

• Customer Service Representative

  • Oct 2018 - Feb 2019

  Richmond, Virginia, United States • Assessed customers’ needs to provide expert service and advocate for the best solution to their problems • Communicated effectively with peers, management, and customers • Became a trusted adviser to customers when they encountered problems both big and small • Adapted to constant change in a fast-paced, tech-enabled environment



Henrico PAL

• United States
• Non-profit Organizations

• Youth Counselor

  • Feb 2017 - Oct 2019

  Richmond, Virginia, United States • Provided support and guidance that promoted positive behavioral and social development to children • Demonstrated ability to build trusting relationships with children and parents by efficiently interacting with them • Supervised children’s play while making sure of their safety



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Jan 2016 - Feb 2017

  Richmond, Virginia, United States • Processed daily client transactions including deposits, withdrawals, money transfers, and loan payments • Assisted clients with opening and closing checking accounts, saving accounts, credit cards, personal loans, and mortgages • Conducted each client transaction efficiently, accurately, and effectively • Maintained and balanced cash drawers with up to $10,000