Information Technology Manager

• Apr 2018 - Present

Senior Infrastructure Analyst

• Oct 2015 - Present

• Install and support LANs, WANs, network segments, Internet, and intranet systems.• Install and maintain network hardware and software.• Monitor networks to ensure security and availability to specific users.• Determine network and system requirements.• Maintain integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Design and deploy networks.• Perform network address assignment.• Assign routing protocols and routing table configuration.• Assign configuration of authentication and authorization of directory services.

Systems Administrator

• Sep 2013 - Oct 2015

• Design, implement and support virtual and physical servers and appliances• Design, implement and support Active Directory, DHCP, DNS, Group Policy, WSUS• Implement and support Citrix XenApp, Microsoft Exchange, VMware vSphere, Windows Server• Implement and administer backups and restorations in Dell Compellent and Simpana CommVault • Install and administer enterprise level servers, firewalls, routers, switches, wireless access points

Support Analyst

• May 2012 - May 2013

Provide desktop support to 1500+ users on day-to-day issues Standardize PC configurations and provide hardware & software updates Troubleshoot common desktop support issues; including standard PC hardware and peripherals Troubleshoot network connectivity issues and setup new employees Assist users in the operation of standard PC equipment including PCs, printers, phones and peripherals Assist users with company-wide e-mail operation and support Create and update images, image existing and new hardware Troubleshoot and support mobile phones and devices Maintain accurate inventory Manage and monitor ticketing system

Systems Administrator

• Oct 2011 - Feb 2012

Implement processes and procedures to adhere to technical accuracy and information assurance compliance for IT systems Manage IT support for complex and interdependent IT systems ensuring system availability Manage installations to update, fix, and enhance computer systems Manage the certification and accreditation process of computer systems ensuring compliance with applicable regulations Develop standard operating procedures to document system-level information assurance requirements Provide guidance and feedback to peers and supervisors

Technical Advisor

• Nov 2009 - Oct 2011

Assemble and configure personal computers and home networks Configured firewalls, routers and configured remote desktop services for remote administration Setup home and small office networks for clients Build computer systems and deploy Windows 7 for clients Configure and maintain regular back-ups Setup user account permissions via Local Security Policy Configure secure VPN connection for remote management Assemble and configure personal computers and home networks Configured firewalls, routers and configured remote desktop services for remote administration Setup home and small office networks for clients Build computer systems and deploy Windows 7 for clients Configure and maintain regular back-ups Setup user account permissions via Local Security Policy Configure secure VPN connection for remote management

Support Specialist

• Aug 2005 - Oct 2009

Managed 300 networked computers, printers and switches Managed 100 e-mail accounts in Novell GroupWise Managed 100 user account in Novell ZenWorks Managed user accounts for over 1000 users on multiple software platforms Performed end user troubleshooting for desktops, printers, telephones Provided phone support for users and managed ticketing system Responsible for all OS migration from Windows XP to Windows Vista Managed 300 networked computers, printers and switches Managed 100 e-mail accounts in Novell GroupWise Managed 100 user account in Novell ZenWorks Managed user accounts for over 1000 users on multiple software platforms Performed end user troubleshooting for desktops, printers, telephones Provided phone support for users and managed ticketing system Responsible for all OS migration from Windows XP to Windows Vista