Experience

Ohana Pacific Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Admissions

  • Aug 2021 - Present



Regency Pacific Management LLC

• Senior Admissions Marketing & Sales - Hawai’i Region

  • May 2021 - Aug 2021



Kauai Care Ctr

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Admissions Coordinator

  • Dec 2017 - Aug 2021

  Manages the facilities inquiry and admission process and provides customers with community-related information via facility tours, personal visits/assessments, conversations and follow-up. Also implements effective sales and marketing for the community.Responsible for taking referral information from telephone and walk-in inquiries, obtaining necessary personal, clinical, and financial information. Works with Interdisciplinary team to meet and exceed conversion ratios and census goals. Works with Business Office Manager to ensure prompt coordination for financial verification and ensures financial verification and forms are accurate and complete. Initiate and obtain prior authorization from health plans for Medicare Part A and B services and reimbursements. . Conduct outreach to referral sources, including, but not limited to: hospital care managers, home health agencies, assisted living communities, insurance case managers, physicians and hospice agencies, as assigned.Expert knowledge with Medicare and Medicaid billing and qualifying factors/criteria. Able to develop positive relations with residents, families and staff. Expert knowledge with ICD 10 and MDS completion.Excellent with conflict resolution and staff relations (i.e. staff, families and residents).Marketing, Digital marketing, Communications and manages facility’s social media platform.Expert knowledge in Medicaid application process. Initiate and assist families and communities of Medicaid benefits.Expert knowledge with HIPPA and staff, family and patient confidentiality.

• Dietary Service Manager

  • Apr 2013 - Dec 2017

  Responsible for the Dietary Department of the facility and promoting a positive image to residents, families, and guests.Supervises the staff in the daily operations of the department, monitoring job assignments and quality of food preparations.Participate in the recruitment and selection of staff and provides orientation to new staff members and ongoing coaching to current staff.Prepares and submit food and supply orders, audits supply stock, and ensures that the department has sufficient food supply and working equipment at all times. Prepares meals as needed.