Experience

Douglas County Libraries

• United States
• Libraries
• 200 - 300 Employee

• Director of Customer Experience

  • May 2020 - Present

  I joined DCL for the opportunity to have great impact in a dynamic organization centered around community connections and service. Some of my accomplishments thus far include: -Directing library operations through the constantly changing COVID-19 restrictions landscape. Our library was one of the first in the state to reopen to the public, and creatively approached service to customers. -Reorganizing the Customer Experience division for more efficient work and delivery of service, as well as adopting the 1DCL model. We are a library district, not a collection of individual libraries. -Leading district managers and directors in a strategic planning process. Show less



City of Coon Rapids

• United States
• Government Administration
• 1 - 100 Employee

• Assistant City Manager

  • Jun 2019 - May 2020

  Manage Human Resources department, with lead role in employee and labor relations and training.Serve on City’s Management Team, and advise department heads on policies and supervisory practices.Develop and manage HR annual budget, and assist other managers with budget development.Counsel employees on benefits, policies, and managing workplace relations.Conduct research and develop best practices on topics such as recruitment, on-boarding, employee retention, staffing models, and succession planning. Created and facilitate CORE CR, a comprehensive and ongoing training program focused on employee professional development.Craft workplace policies through updating Employee Handbook and drafting Administrative OrdersPartnered with all departments to develop SMART goals for the City’s first strategic plan, and implement and administer the performance management platform.Developed orientation program focused around city values and diversity, inclusion and equity.Facilitate cross-departmental relationships by building up the participation and engagement in the Innovation Team, which implements programs aimed at improving workplace culture, efficiency, and efficacy.Working to increase management transparency through initiatives like an employee satisfaction & engagement survey, of which the results were honestly reported out to staff. Show less

• City Management Assistant

  • Jun 2018 - May 2020

  Responsible for the management of special projects for the City Manager's Office, such as strategic planning, public safety recruitment, employee relations, and event coordination.



Iowa State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Aug 2016 - May 2018

  Graduate assistant in the College of Liberal Arts & Sciences Career Services office. Responsible for coordinating career fairs, student professional development programming, and collecting graduate outcome data. Graduate assistant in the College of Liberal Arts & Sciences Career Services office. Responsible for coordinating career fairs, student professional development programming, and collecting graduate outcome data.



City of Urbandale

• United States
• Government Administration
• 1 - 100 Employee

• Economic Development Intern

  • May 2017 - Aug 2017

  Conducted research on business retention and expansion, comparable cities' economic development initiatives, and career pathways. Assisted with department administrative tasks such as maintaining online database of commercial properties and recording business meeting minutes. Conducted research on business retention and expansion, comparable cities' economic development initiatives, and career pathways. Assisted with department administrative tasks such as maintaining online database of commercial properties and recording business meeting minutes.



Iowa Department of Corrections

• Des Moines, Iowa

• Quality Improvement Intern

  • Jun 2016 - Aug 2016

  Performed quality assurance audits of offender risk assessments with the goal of improving community safety. Performed quality assurance audits of offender risk assessments with the goal of improving community safety.



Cedar Rapids Public Library

• Cedar Rapids, Iowa

• Floor Supervisor

  • Apr 2013 - Jul 2015

  Selected and managed a team of customer service associates in an urban public library setting. Developed orientation and training programs utilizing SMART goals, and assessed circulation procedures to make them more efficient and user friendly. Selected and managed a team of customer service associates in an urban public library setting. Developed orientation and training programs utilizing SMART goals, and assessed circulation procedures to make them more efficient and user friendly.



American Campus Communities

• United States
• Real Estate
• 700 & Above Employee

• Associate Director, Leasing and Marketing

  • Mar 2012 - Apr 2013

  Manage a portfolio of properties, ensuring that the leasing and marketing needs of assigned communities are met, resulting in maximum occupancy and annual revenue. Manage a portfolio of properties, ensuring that the leasing and marketing needs of assigned communities are met, resulting in maximum occupancy and annual revenue.



The Grove at Ames

• Ames, IA

• General Manager

  • Dec 2010 - Mar 2012

  General Manager of new student apartment community in Ames, IA. Coordinating oversight of daily operations of property including maintenance, sales, resident satisfaction and finances. General Manager of new student apartment community in Ames, IA. Coordinating oversight of daily operations of property including maintenance, sales, resident satisfaction and finances.



Bensenville Community Public Library

• Marketing and Public Relations Coordinator

  • Sep 2009 - Dec 2010

  Designed publicity for library programs and services Wrote grants and coordinated a grant writing team within DuPage Library System Managed the library's e-newsletter and coordinated the Bensenville Community News Coordinated special events and assisted with library programs Conducted staff and public workshops on social media and other technologies Started and lead the Library Marketing Team Served on DuPage Library System Marketing Team and the Library Administrative Team Designed publicity for library programs and services Wrote grants and coordinated a grant writing team within DuPage Library System Managed the library's e-newsletter and coordinated the Bensenville Community News Coordinated special events and assisted with library programs Conducted staff and public workshops on social media and other technologies Started and lead the Library Marketing Team Served on DuPage Library System Marketing Team and the Library Administrative Team



Ames Public Library

• Outreach Services Library Assistant

  • Mar 2008 - Aug 2009

  Created displays and advertisements for Outreach department Researched and completed grant writing opportunities Coordinated staffing, supplies, advertising, and additional components of special events Presented early literacy storytimes at local daycares and preschools Trained and supervised part-time staff and volunteers Created displays and advertisements for Outreach department Researched and completed grant writing opportunities Coordinated staffing, supplies, advertising, and additional components of special events Presented early literacy storytimes at local daycares and preschools Trained and supervised part-time staff and volunteers



Student Union Board, Iowa State University

• President

  • Apr 2007 - Dec 2007

  Led the activities programming board for a campus of approximately 26,000 students Coordinated events for students, alumni, and community members Appropriated and managed budget for 12 committees Led the activities programming board for a campus of approximately 26,000 students Coordinated events for students, alumni, and community members Appropriated and managed budget for 12 committees



VEISHEA Inc

• Executive Board Member

  • Sep 2006 - May 2007

  Served on board that plans the week-long celebration Recruited and supervised volunteer committee members Served on board that plans the week-long celebration Recruited and supervised volunteer committee members