Overview

Whether you're part of a start-up or a multinational corporation, we promise the same dedication, creativity, and results to help you pursue your goals in the growing digital landscape. Customer experience, whether it is via in-person, online, or over the phone, will often determine if that customer is coming back. Since our founding, Secret Shopper® has built a reputation for delivering actionable intelligence through onsite, over-the-phone, and online audits that our clients can trust and use to make crucial business decisions. We are passionate about assisting your team to deliver a world-class experience for your customers at every touch point. The future belongs to companies that can effectively engage and enhance customer satisfaction through various digital platforms and brick & mortar operations - we will help you get there. Discover a full spectrum of market research services, performed with the highest level of integrity, with Secret Shopper®. From customized mystery shopping reports to in-house social media and website optimization teams to coaching and training programs, we will help maintain and improve your company's customer service. If you are interested in getting a quote for your business, visit our website. We can also be contacted at bdgroup@secretshopper.com and 763-525-1460