Overview

Bond with fellow Customer eXperience Executives as you share best practices, set goals for you and your business to create brand evangelists, and make price irrelevant. The CXE course is a 12-month part-time rigorous program. Training will occur in the classroom, businesses and virtually through scheduled calls and webinars. The CXE student is required to attend quarterly intensive training sessions and also participate in virtual meetings. Each classroom session is a combination of lecture and interactive workshops. Initially, the students will learn what a customer experience organization looks like in another company by obtaining information regarding history, implementation, key performance metrics, and success through interviews. Students will then be challenged to develop a custom strategic plan for their organization while assessing the current state of service and work to build a culture that delivers world-class experiences consistently, while being able to train and educate their colleagues accordingly. This will be demonstrated in the form of a presentation given to the rest of their classmates for input and review. The CXO (Chief eXperience Officer) has been one of the fastest growing positions in corporate America over the last decade. The Customer Xperience Executive Academy (CXEA) is like a master’s degree in CX. In this part time course, you will learn The DiJulius Group’s methodology that have used with companies like Starbucks, The Ritz-Carlton, Chick-fil-A, and many more world-class customer service companies. Students learn to create a custom strategic plan for their organization to build a culture that delivers world-class experiences consistently, while being able to train and educate their colleagues.